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802-552-4364
9505 Colerain Ave Reviews
Read reviews from customers who used our services at 9505 Colerain Ave
Total reviews
108
Average Rating
3.9/5
Air conditioner producing less cool air than before the service. I question whether he had enough experience to diagnose the problem.
Norman H,
Customer service response - We apologize for the trouble you've faced, Norman. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1753231819864
Absolutely horrible. Technician was late and did nothing to solve my problem. Refrigerator still not working correctly
Scott B,
Customer service response - We apologize for the trouble you've faced, Scott. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752629161731
Sean, the service technician was polite. He told me my unit had to be replaced. He went to his vehicle and contacted someone. He told me the warranty company would contact me to send an installed for the new unit. After 2 days I contacted the warranty company his report is not complete. I contacted Sears (Aliana) and was told my unit is working fine. THIS IS NOT TRUE. Sean needs to complete the report so the warranty company can proceed. NO A/C for a month now. I am a heart patient, diabetic and 72 years old. Sears told me he said the unit was working when he left after I paid him $85 for service fee. The warranty company said they have 72 more hours before I guess they SEND SOMEONE ELSE OUT. Meanwhile NO A/C temperature is average 85 plus. I'm visiting family and friends due to house too hot 🔥.
Claronda M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1752456332468
He had no idea what he was doing, worst service call I’ve ever been forced to pay for. I had to show him how the icemaker worked and I had to take it out for him. Thanks for a waste of my time and money
Christopher G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752018293472
Terrible experience. Do not use Sears. Way to long to post, but the gist is they came out and said what was wrong, ordered the parts to be delivered to our house and scheduled a date they would return. We then paid them in FULL for the parts, diagnostic fee and labor; and the work was never done. There was a disagreement between the technician that was supposed to come out and myself, and then he refused to come out. Sears has not refunded me the money for the labor, which is all I asked for; I was willing to pay for everything else. I have called numerous times and supervisors have "escalated" my complaint and request for refund to no avail. This has been going on for over two months. In the meantime, we had to get a separate company to come out and fix it, incurring another fee.
Susan M,
Customer service response - We're really sorry to hear about your experience, Susan. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1737602995178
No one came. Second time and no one shows up. I waited all day for nothing. Didn’t even call or cancel ahead. 6 weeks without freezer. Not sure why anyone is using this company Technician Comments We do not service anything we can not get parts for
Tracy C,
Customer service response - We apologize for the trouble you've faced, Tracy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726787776528
Tech was great was in and out quickly. But trying to reach someone is impossible no matter what option of buttons you press no never get to anyone. Now it's broken again, and saying can't come until Aug 16th. 10 days from now!
JD,
Kim B,
Customer service response - Hi Kim, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1721691501461
Never showed up. No call so I called my warranty company and they said they refused the job after I've been waiting 2 weeks for them while receiving texts they were coming. It's a big scam between them and the warranty company.
Lois S,
Customer service response - We're thrilled to hear about your positive experience with our service and Sean's helpfulness. Thank you for sharing your satisfaction with us!
Sears Home Services on 1721105187616
Sears shocks!! Lifetime good bye to you. Will never recommend anyone.
Narayan R,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716881020820
