9505 Colerain Ave Reviews

Don't know what he's doing

I was quoted a price for the service call and when the technician finished the price was nearly 40% more. All he could say was “I don’t know why they quoted you a lower price”. I paid the higher price and will never use them again.

The Sears repair service man completed the leaking water problem in the refrigerator. However, the damage been that had to be replaced. Was also broken the second one. A new non-broken refrigerator been needs to be ordered and sent to the customer. The work is not done yet. Please help ASAP.

The technician was horrible. I requested service for an ice maker not dispensing ice, the technician didn’t run any type of diagnostic test, I had to point out to the tech where the ice maker was located. I requested another tech to come out and they indicated that I would be charged another diagnostic fee of 129 dollars. I wasn’t about to let a company replace the ice maker at 650 dollars when they didn’t appear to be competent. So I basically paid sears 129 dollars for a tech to come out and stick his hand behind the ice maker and tell me something that I already knew!!!!!!! Here is an update. I went and googled how to fix ice maker, google searches recommended doing a reset of system, once I did a reset after about six hours unit started producing ice. Sears wanted to charge me over 650 dollars to replace the ice maker. I will be making a complaint to the Ohio attorney General.