6000 Glenway Ave Reviews

No onen Is perfect except god and Jesus so I'll give him a 3 he did what he could bring as he didn't have a tool he needed to perform the test necessary to determine if the heat exchanger was truly cracked or not

Our technician, Darryl, was great. Everything else was subpar. They do everything through AI now which messed up our scheduling and was difficult to work with. They also advertise through a company that is called something like "USA repairs" but it leads you straight to Sears, which is misleading. I'm sure AI will respond to this...

My appliance did not get fixed

This place is horrible! They completely messed up me being able to be reimbursed by my home warranty company. I 100% believe they did this on purpose. When we asked the technician to call our home warranty company to tell them what was wrong with the fridge he said he could not do that and to call Sears. You cannot reach a live agent when you call this place. Finally after jumping through 1000 hoops we talked to a supervisor who said he would send us what was needed. This was never done and we could not reach a live person again in time. They want you to buy their home warranty so they refuse to work with any outside warranty companies. It should never be this hard to reach a live person at a company.

Told me 1PM, it’s currently 6:15 with no word from them. No call no show

You can only communicate with an AI chat bot. We have had two no show tech appointments. Nearing the end of the time slot we get a reschedule text message after we have already waited 7 hours. We even took off work for these appointments since the time given for a tech to show up is 8-5p.

I scheduled a service appointment and the repair person never showed up. When I tried called to see if anyone was coming, all the automated system did was confirm my appointment.

Absolutely horrible. We've been dealing with sears for 3 weeks and still have a broken appliance. They did come for the initial assessment and order parts ($900 that we paid), but have since no showed 4 times and we've had to call another repair company. Now we are struck trying to return the parts (which we owe shipping on) and get our money back. It's been an absolute nightmare and I would NEVER use them again. I would give negative stars if that was an option. Responding to owner: Have spent hours on the phone with customer service in a futile attempt to rectify. Mr. Appliance has now fixed the issue...

Terrible experience. Service was not completed. I had Sears come out to repair my ice maker. Technician diagnosed problem, ordered parts and schedule a date to return to install. I paid approximately $800.00 in full. Parts were delivered to me. Another technician came out, said refrigerator had to be moved out to install, scheduled another date to return. Same technician called AM of appt, leaving message he'd be there between 8 and 12 noon. Did not show or call (despite me calling him to inquire as to if he was still coming / was he running late) until 1:40. We argued over phone about his insconsideration and he refused to come out. I had to get another company to come (who by the way said the fridge did not need to be moved out) and I incurred another fee. I have tried to get a refund for labor only; I am fine with paying initial diagnostic fee and parts, to no avail. I have called numerous times in the last 2.5 months and supervisors have 'escalated' complaint, still, to no avail. They owe me approxiately $450.00. Do not use Sears and if you do, don't pay labor until work is done!