6000 Glenway Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Karen B
Vita
The technician was wonderful ! I wish I knew his name. He fixed the problems without a hitch and it’s been working good since. My only reason for giving 4 stars rather than five is how long it took to get it fixed! It’s summer time and regardless of time of year I told them I NEED ice for autoimmune diseases as well as drinking. So it’s been a rough couple months leading up to the excellent service I received from the person that actually fixed the problem. Ice is back after a few days and feeling much cooler and hydrated!!
Customer service response - Thank you for sharing your positive experience with our technician and the effectiveness of the repair. We apologize for the delay you experienced and are glad to hear you're now enjoying a cooler and hydrated summer.
Sears Home Services on July 22, 2024
Michael S
Technician was wonderful when got here. Sears schedule SUCKS!!!! Had 8-12 appointment window. He came hours late because of how he said was sent all over the place and other calls added on which pushed us back outside of the window. So window was a joke. Wasted my whole day waiting for tech and app kept supplying different times throughout the day. He knows that this is a major problem. He took it upon himself to call in morning, but still couldn't expect that they would add more calls and push us back more. So technician was 5, but customer service was a 1 or 2.
Customer service response - We apologize for the inconvenience caused by the scheduling issues and appreciate your understanding regarding the technician's effort. Thank you for sharing your experience, as it helps us improve our service.
Sears Home Services on July 04, 2024
Lisa S
I was mostly pleased by the service we received for our Samsung refrigerator. The problem was quickly diagnosed and fixed. No new parts were needed. Service technician was friendly and presented himself well. I did find a small gouge underneath one of the bottom drawers that I ad not seen previous to this service. No doubt it happened while trying to remove ice. I wish he had mentioned this before leaving. Overall, good experience.
Customer service response - Thank you for sharing your positive experience, and we apologize for the oversight with the gouge. We will address this with our team to ensure better communication in the future.
Sears Home Services on July 02, 2024
Paul S
We had responsive service to fix a refrigerator fluid leak.
Yvonne C
Customer service response - Thanks for the rating, Yvonne! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on April 16, 2025
Greg S
Customer service response - Hi Greg, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on October 22, 2024
Roy K
No onen Is perfect except god and Jesus so I'll give him a 3 he did what he could bring as he didn't have a tool he needed to perform the test necessary to determine if the heat exchanger was truly cracked or not
Customer service response - Thank you for acknowledging our efforts and for the four-star review; we're grateful for your understanding and kindness.
Sears Home Services on August 12, 2024
Bill H
Our technician, Darryl, was great. Everything else was subpar. They do everything through AI now which messed up our scheduling and was difficult to work with. They also advertise through a company that is called something like "USA repairs" but it leads you straight to Sears, which is misleading. I'm sure AI will respond to this...
Customer service response - We're really sorry to hear about your experience, Bill. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 29, 2025
Josh B
Told me 1PM, it’s currently 6:15 with no word from them. No call no show
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 27, 2025
