6000 Glenway Ave Reviews

Even tho our fridge has gone to the great cooler in the junk yard he did an awesome job.

Darryal was our third technician to work with our refrigerator. In fact, he was the only one that went through and did a complete Diagnostic check of the whole refrigerator and found numerous problems that weren’t even identified by the prior technicians. Darryal Is an amazing technician and knew exactly what was going on with refrigerator order the parts and was able to go ahead and fix our fridge and freezer. Darryal’s Kind personality made him feel as if you were home and one of the family. For my next project I want Darryal! Awesomeness!!!

I wish I had Darryal on the first visit for this project. Darrell evaluated the refrigerator and all the functions and was able to order the parts too fix our refrigerator and freezer. He does amazing work and his kind personality made him feel like family. Amazing! For my next job I want Darryal.

Technicians great, but overall Sears customer service system sucks. No way to reach a customer representative to confirm appontments or ask questions. No one showed up on first appointmet day and was not notified that no one would until the evening of the day well after that day's 7AM to 6PM apointment window. Rather than rate the technicians, Sears should be asking people to rate overall customer satisfaction with their repair service. If you did you would get negative stars. The problem is not with the technicians, but with the overall desgn and functioning of their customer serve system. Would never use Sear again if I could avoid it. Problem will probably resolve itself since with if service continues at this level of dis-service, Sears won't be in business much longer.

Very knowledgeable and friendly!

Verp professional! Great guy! Highly recommend!

Thank you for letting us know the price $800 that we saved by having Sears warrantee-almost enough for a new refrigerator. Today is February 5, you have sent 3 different technicians since Oct 5. Scott, however, seems to have fixed it. He probably fixed it better than new because he made some extra adjustments to correct a flaw in the design of the refrigerator. It takes knowledge, attention to details and caring enough to do a completely good job. Maybe Scott wasn't available before. And all the parts - ( I kept all the rejects in case you wanted them back. ) would have added up to more. Now about our stove... I was concerned that our oven didn't heat sometimes. One of your technicians came and replaced some computer part. The stove and oven popped the fuse and is dead in my kitchen. It was at least working before. Is there a "Scott " for stoves you could send over? My neighbors are missing their baked goods. Maybe before June? Suzanne