6000 Glenway Ave Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.2/5 (74 reviews)

Anthony J

November 17, 2023

Didn't take long at all and very professional.

Source: Google

edgar B

November 20, 2023

This technician was professional and they showed app on time.

Source: Google

Deborah G

November 21, 2023

Will was very professional. He was a knowledgeable technician and with careful examination of my furnace he located the problem. He took time to explain what he thought the problem could be!! He got the part and fixed it in no time!! I would not hesitate to call on Will in the future!!! Thanks so much!!

Source: Google

Karen B

November 07, 2023
Source: Google

Vita

July 22, 2024

The technician was wonderful ! I wish I knew his name. He fixed the problems without a hitch and it’s been working good since. My only reason for giving 4 stars rather than five is how long it took to get it fixed! It’s summer time and regardless of time of year I told them I NEED ice for autoimmune diseases as well as drinking. So it’s been a rough couple months leading up to the excellent service I received from the person that actually fixed the problem. Ice is back after a few days and feeling much cooler and hydrated!!

Source: Google

Customer service response - Thank you for sharing your positive experience with our technician and the effectiveness of the repair. We apologize for the delay you experienced and are glad to hear you're now enjoying a cooler and hydrated summer.

Sears Home Services on July 22, 2024

Michael S

July 04, 2024

Technician was wonderful when got here. Sears schedule SUCKS!!!! Had 8-12 appointment window. He came hours late because of how he said was sent all over the place and other calls added on which pushed us back outside of the window. So window was a joke. Wasted my whole day waiting for tech and app kept supplying different times throughout the day. He knows that this is a major problem. He took it upon himself to call in morning, but still couldn't expect that they would add more calls and push us back more. So technician was 5, but customer service was a 1 or 2.

Source: Google

Customer service response - We apologize for the inconvenience caused by the scheduling issues and appreciate your understanding regarding the technician's effort. Thank you for sharing your experience, as it helps us improve our service.

Sears Home Services on July 04, 2024

Lisa S

July 02, 2024

I was mostly pleased by the service we received for our Samsung refrigerator. The problem was quickly diagnosed and fixed. No new parts were needed. Service technician was friendly and presented himself well. I did find a small gouge underneath one of the bottom drawers that I ad not seen previous to this service. No doubt it happened while trying to remove ice. I wish he had mentioned this before leaving. Overall, good experience.

Source: Google

Customer service response - Thank you for sharing your positive experience, and we apologize for the oversight with the gouge. We will address this with our team to ensure better communication in the future.

Sears Home Services on July 02, 2024

Paul S

December 21, 2023

We had responsive service to fix a refrigerator fluid leak.

Source: Google

Yvonne C

April 16, 2025
Source: Google

Customer service response - Thanks for the rating, Yvonne! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!

Sears Home Services on April 16, 2025

Greg S

October 22, 2024
Source: Google

Customer service response - Hi Greg, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!

Sears Home Services on October 22, 2024

Average Rating: 4.2/5 (74 reviews)