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6000 Glenway Ave Reviews
Read reviews from customers who used our services at 6000 Glenway Ave
Total reviews
135
Average Rating
4.2/5
Technician was wonderful when got here. Sears schedule SUCKS!!!! Had 8-12 appointment window. He came hours late because of how he said was sent all over the place and other calls added on which pushed us back outside of the window. So window was a joke. Wasted my whole day waiting for tech and app kept supplying different times throughout the day. He knows that this is a major problem. He took it upon himself to call in morning, but still couldn't expect that they would add more calls and push us back more. So technician was 5, but customer service was a 1 or 2.
Michael S,
Customer service response - We apologize for the inconvenience caused by the scheduling issues and appreciate your understanding regarding the technician's effort. Thank you for sharing your experience, as it helps us improve our service.
Sears Home Services on 1720150718574
I was mostly pleased by the service we received for our Samsung refrigerator. The problem was quickly diagnosed and fixed. No new parts were needed. Service technician was friendly and presented himself well. I did find a small gouge underneath one of the bottom drawers that I ad not seen previous to this service. No doubt it happened while trying to remove ice. I wish he had mentioned this before leaving. Overall, good experience.
Lisa S,
Customer service response - Thank you for sharing your positive experience, and we apologize for the oversight with the gouge. We will address this with our team to ensure better communication in the future.
Sears Home Services on 1719921573533
We had responsive service to fix a refrigerator fluid leak.
Paul S,
Simeon was great. AI was terrible.
Linda C,
Customer service response - We apologize for the inconvenience with the AI, Linda. Thank you for your feedback, and we're glad to hear Simeon was great.
Sears Home Services on 1780967678705
Came about two hours AFTER the repair window. Scratched my floor, broke a part trying to look at it. Did ascertain the bearings were shot and recommended I buy a new dishwasher instead of buying the labor and repair parts.
Eugene O,
Customer service response - We apologize for the inconvenience with the timing and damage, Eugene. Thank you for your feedback, and we recommend contacting us directly to address these issues further.
Sears Home Services on 1780090702408
He initially quoted me one price, and then quoted me a completely different price
Kelly B,
Customer service response - We apologize for the confusion with the pricing, Kelly. Thank you for your feedback, and we recommend contacting us directly to address this further.
Sears Home Services on 1777242709562
Workmanship appears to be good and refrigerator is working properly. How we he was one hour and twenty minutes late after speaking with us and giving us an arrival time. Then charged us for excess time to make repair.
Greg C,
Customer service response - We're glad to hear your refrigerator is working properly, Greg. We apologize for the delay and any confusion regarding the charges, and appreciate your feedback.
Sears Home Services on 1766371309698
Sandra J,
Customer service response - Hi , thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1765163600183
Madeline S,
Customer service response - Hi Madeline, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1755659626245
Yvonne C,
Customer service response - Thanks for the rating, Yvonne! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1744856683135
