6000 Glenway Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Greg S
Customer service response - Hi Greg, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on October 22, 2024
Roy K
No onen Is perfect except god and Jesus so I'll give him a 3 he did what he could bring as he didn't have a tool he needed to perform the test necessary to determine if the heat exchanger was truly cracked or not
Customer service response - Thank you for acknowledging our efforts and for the four-star review; we're grateful for your understanding and kindness.
Sears Home Services on August 12, 2024
Brian S
Tech and service were great but prices are ridiculous!
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on July 20, 2025
Bill H
Our technician, Darryl, was great. Everything else was subpar. They do everything through AI now which messed up our scheduling and was difficult to work with. They also advertise through a company that is called something like "USA repairs" but it leads you straight to Sears, which is misleading. I'm sure AI will respond to this...
Customer service response - We're really sorry to hear about your experience, Bill. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 29, 2025
Eric B
I spent $600 on a refrigerator repair with Sears Appliance. After 2 no shows for appointments the tech finally showed up to "repair" my fridge. After 45 days my fridge stopped cooling again. When I contacted Sears I was told they would come back out and diagnose it for a $129 service fee. I ended up having another company fix the problem. The joint was not soddered correctly and the refrigerant leaked out of the system. $400 later my fridge is working thanks to Mr Appliance. Stay far away from Sears. You can see in the picture the refrigerant that leaked out from the incorrect repair.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 13, 2025
Brooklynn C
My appliance did not get fixed
Customer service response - We apologize for the trouble you've faced, Brooklynn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 14, 2025
Paige R
This place is horrible! They completely messed up me being able to be reimbursed by my home warranty company. I 100% believe they did this on purpose. When we asked the technician to call our home warranty company to tell them what was wrong with the fridge he said he could not do that and to call Sears. You cannot reach a live agent when you call this place. Finally after jumping through 1000 hoops we talked to a supervisor who said he would send us what was needed. This was never done and we could not reach a live person again in time. They want you to buy their home warranty so they refuse to work with any outside warranty companies. It should never be this hard to reach a live person at a company.
Customer service response - We're really sorry to hear about your experience, Paige. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on May 14, 2025
Josh B
Told me 1PM, it’s currently 6:15 with no word from them. No call no show
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 27, 2025
Rachel M
You can only communicate with an AI chat bot. We have had two no show tech appointments. Nearing the end of the time slot we get a reschedule text message after we have already waited 7 hours. We even took off work for these appointments since the time given for a tech to show up is 8-5p.
Customer service response - We apologize for the trouble you've faced, Rachel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 22, 2025
Andrea A
I scheduled a service appointment and the repair person never showed up. When I tried called to see if anyone was coming, all the automated system did was confirm my appointment.
Customer service response - We apologize for the trouble you've faced, Andrea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 20, 2025