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4595 Eastgate Blvd Reviews
Read reviews from customers who used our services at 4595 Eastgate Blvd
Total reviews
273
Average Rating
4.7/5
Refrig again
This is like the 12th time they come out in the last month. Still not right, brutal service. This time they put the wrong type seal on the freezer door. When I opened it after he left, it came off partially. All my food in the freezer was ruined, he said their other tech won't even come out anymore, ying the refrig. needs to be replaced. We're very disappointed with this and it's quite time consuming. What kind of customer service is this? Please respond 5138753234
Candy B,
Fayetteville, OHCustomer service response - Candy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692999121012
Never showed up
Bobby never came. This is the 2nd time he's just not shown up. So unprofessional. Horrible service.
Elijah C,
Cold Spring, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692744941218
Very unsatisfied
I do not like your service company because you and your technicians expect us to do their work for them so them and you can get paid just to do the minimum work. This problem with my refrigerator should have been fixed on the very first time I had the issue instead of having to make 5 trips back to my house for the se issue and now because we refuse to defrost our refrigerator, which I might add you guys have done before, you all refuse to do your job. Now I can't even get a different repair company because of this on going issue that you all are to lazy and to overbooked to actually let them defrost it and fix the problem. I promise if you all would just let them defrost it and fix it you will never have to deal with us ever again. Because of you all not fixing it correctly the first time now we are here at this point. So if you can find a way to resolve issue please do so.
Rosalie C,
Seaman, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692308742069