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4595 Eastgate Blvd Reviews
Read reviews from customers who used our services at 4595 Eastgate Blvd
Total reviews
273
Average Rating
4.7/5
No service
Scott never did show up been without a freezer for a month
William K,
Sardinia, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1763507749263
Not a Fan...
On 6-4 your Company came out as acquired through our Choice Warranty company and replaced a capacitor in our broken Central Air Unit and assured me that this was the reason our unit wasn't cooling. However the AC only worked for maybe a week and went down again. Our Warranty company attempted to have Sears come out again and to no avail l, they were not available for a repeat service call! Shocker.. We ultimately hired our own contractor and replaced our entire HVAC system. Not a fan of Sears and will never refer your company to anyone else.
Chafic Z,
Anderson, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752011281490
Oh my god!!!
Very very very very very bad he made me cry
Arafat Dabbous,
KanasCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1738189614672
Review
You've been here 7 times since May 20, 2024! Please call me. I'm 83 years old and have been a faithful customer since January of 1972. I deserve a call from you! Thank you!
Mary S,
Augusta, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724104268010
Shameful In Ohio!
The technician can to our home several weeks ago through our home warranty company. Our HVAC system was leaking pretty bad the soaked our filter and the technician knew it but instead of unclogging the system to resolve to e leak, probably because I was a woman he said to use a nonpleated filter and if it continues to leak I'll come back free of charge. He took my money and came back after a couple requests weeks later which now the leak has damaged our hardwood floors. Our appt was 8am-5pm. I was headed home from work he arrived at 0750 left at 0752 and never came back even after several calls to sears starting at 0804. We had to pay another HVAC company. Very poor customer service!
Marquita K,
New Richmond, OHCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1721770663955
Didn't want to be here, didn't do anything
The tech called ahead of time and tried to convince me what the problem was in an effort to not even come out. After he arrived I left him alone with my washer, he didn't take anything apart, he didn't show me a dead circuit board, he just called me up to look at the washer in the exact same state I left it, told me it was the circuit board, took my money and left. I then reset the washer and it fired up just fine and ran two loads. I have no idea what I paid for, what was done, if anything was done. I feel like he came out and charged me to tell me the same thing he said over the phone. This is probably the worst service I've received and honestly puts me right off buying another Kenmore. If it was possible to give this a zero star review I would.
Scott R,
Morrow, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1711753397988
Bad customer service
Technician Josue B. Was a no show for the 6th time.
Robin N,
Melbourne, KYCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184905729
Never gave a diagnosis
Tech refused to work on refrigerator because another tech had installed taps on refrigerant line. We have had another company repair refrig.
David F,
Loveland, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146678140
No service received
I'd give a zero as a rating if I could, but not an option. Josue B the tech was scheduled to come out 4-5 times after showing up the first two times and has not shown up for any of the visits including today and then closes the case. I think he hasn't shown up because he wasn't even sure why he had to show up a second time for a second opinion. He apparently put in the wrong thing saying parts unavailable when he should have said freezer Is not repairable. So someone may need to update him. I also think that someone in the office should be able contact their technicians directly not just through the automated system. I've taken off work and missed time for all those visits. Not very professional!! Therefore I can't give a rate on his performance.
Robin N,
Melbourne, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975724144
Lazy
Very rude didn't want to do anything hard said clean coils
Donald B,
Manchester, OHCustomer service response - Hi Donald, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1693518148652