4100 Belden Village Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Experience
Great customer service, explained everything to my understanding, gave some suggestions.
Flame B, Canton, OH
Todd Frazier
Fixed dish washer today. Todd is a gentleman and z pleasure to have on our home.
Robert& P, Canton, OH
Best worker
He was efficient, Informative and a very kind patient person. Thanks for helping me
Opelia W, Akron, OH
Maintenance master agreement
Calling and scheduling any kind of service is a total nightmare. This communication with text and emails and pressing buttons is a total headache. I hate the new system that you have in place. It is very hard to maintain our maintenance agreements without person to person contacts. Dealing with you through texts and emails prohibits explaining problems to a human. I would never recommend Sears protective services to anyone. It took us 3 months to fix a washing machine problem and now one month with a dishwasher. Is that any kind of service? Absolutely a nightmare. We are very unsatisfied Nothing against the technicians who have come out. They have been great but getting them out here to fix anything seems to take forever.
Robert& P, Canton, OH
Driver
Courteous
Allen R, Minerva, OH
Mark was great, Sears is awful
Mark came for a recall to look at repair that was done day prior. Immediately found the issue (something minor) and fixed it. Also answered my question about another service request I had opened. I'm using Sears because that's the service provider my home warranty company uses. But outside of that, I will never use or recommend Sears. It is literally impossible to speak to a live person when I've had questions about a service appointment or an open service request. Fortunately I can go through my home warranty company and they can get the information I need. And the couple of times I did speak with someone (my warranty company got me in touch) they were not friendly.
Pete M, North Canton, OH
Thank you
Kind with me and with a trainee, explained everything clearly.
Theresa K, Akron, OH
Repair dryer
He was really good fast took him about 10 minutes to repair
Renee G, Akron, OH
Refrigerator Icemaker installation
Sears will always do a professional assigned job that is assigned to them
David B, Akron, OH
Dryer repair
I'm going to have clean bedding tonight now that it's fixed! Thank you
Bryan K, Akron, OH
