4100 Belden Village Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kim H
Helped with warranty claim. Knowledgeable employees.
Steve M
Dan R
JoEllen R
Plan to use again. Was very pleased.
JoEllen R
I liked having Bradley service my washer and dryer. He was very kind, respectful and did a great job !
John T
Teri U
The technician was amazing! He stayed and made sure everything worked before he left. I am very happy with Sears Home warranty.
James G
Customer service response - Hi James, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on June 01, 2025
Cricket S
Tim was good! I am not a fan of Sears service schedule. 8-5 windows are not good. The service department tells the customer to expect a call the day of with a 4 hour window. I never have received one. Techs may give you a text with a window, but it changes a few times during the day. I wasted an entire day again, waiting for a tech. If you can get other service besides Sears, I recommend doing that.
Customer service response - We're glad to hear Tim provided good service, Cricket. We apologize for the scheduling issues and lack of communication, and appreciate your feedback to help us improve.
Sears Home Services on May 15, 2025
Roger W
Joseph did an excellent job. However, your customer service was terrible. It took you a month to finally repair the refrigerator. The installation time was fifteen minutes, but the quote was $170!!! Thank God it was covered by the warranty
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 15, 2025
