4100 Belden Village Mall Reviews

The repairmen for both the estimate and repair were first rate. As far as getting our refrigerator back up and running, the service was atrocious. It took a full week to get a service person here to diagnose the issue then took nearly a month for another person to come back and do the actual repair. PS. Our problem was a malfunctioning Fridgidaire Refrigerator.

Absolute WORST repair company. What a shame, because Sears used to be such a good name. Had an appointment to fix broken/leaky refrigerator ice maker. After waiting the 4 hour window, technician was a no-show. I scheduled a second time, and again, technician was a no-show. Took me more than an hour to reach a human being to speak with. He offered no solutions, and suggested rescheduling a third time, but could not guarantee the tech would be there. I was told Sears hires local technicians and they have no control over whether they show up. Two wasted days and still no repair. And if management sees this, please do not suggest that I call the 800-469-4663 number to discuss. I have called this number, along with at least 5 others, and only received an automated AI bot response with no option of speaking with a human.

The repair was easy, an done right, but the parts were here 22 days before the repair was done. Sears will never do any work for me again!

Did not fix the issue. We were told we needed a new pump. We sent over $600 dollars on this repair. The repair person apparently did not check to see if it actually fixed the problem and we are still receiving the same error. Message. We need this made right!!!

When scheduling you are given the choice of a 4 hour window in which a tech will come out to your house. My appointment was rescheduled two days in a row after I took off time from work to be home to wait for the tech. The tech finally showed up on the third day. He turned on my dryer for less then 2 minutes. Opened the door and scanned the barcode with the serial number. Then told me a part was broke and it would cost me $700 for the repair. He never took anything apart or looked at the back of the dryer to give him any indications of what was broke. I googled how much the part would be to buy outright and was quoted around $75. The tech as at my house less than 5 minutes in and out. I was very dissatisfied with Sears for this service and will not be using them in the future again!

Came to my home and said we needed a 428.00 part for my water to dispense faster. Came back and replaced part with no change Then reported line is kinked needing to replace that. I did on my own since repair service did not volunteer. Did not help either.