4545 Transit Rd Reviews

Horrible Experience. A technician came to the house and diagnosed that a repair for our dryer would cost over $500 worth of parts. He was supposed to order the parts to be shipped to our house so that another tech could come do the repair a different day. We paid fully for everything up front. Once the second technician arrived the next week, only one minor part had actually come in, and the second tech tried to tell us that we still owed $211. He left without being able to repair anything, and we have no idea if the parts the first tech ordered are coming or not. It is IMPOSSIBLE to speak with a live person about this, so currently it seems we were charged over $500 for absolutely zero work actually being done.

Constantly rescheduling with no concerns for customers who have to coordinate work schedules to be available.

Service provider stated the dryer needed 2 new parts. A few days after the parts came in, he stated it needed a new motor. New motor came in and technician took 2 days to come in to replace. Finally came in to replace and stated that he was over booked and couldn't stay to fix it, promised he would return the next morning. No showed the next morning. Finally came in Monday afternoon to tell me that the machine could not be repaired and would be best to purchase a new one. We are now going on two weeks without a dryer. We are a busy Vet clinic and need to be able to do laundry. This "service" was unacceptable and I will not be using sears again

My recent experience with Sears Home Repair has been extremely disappointing. There is no way to reach a live representative—everything is routed through an automated/AI system, making it very difficult to get real assistance when issues arise. The technician did not complete a thorough diagnosis and instead appeared to make an assumption about the problem rather than waiting to observe the washer through multiple cycles to confirm the issue firsthand. After paying the diagnostic fee because I believed the tech, I’m still left with a broken washer and no clear path to resolution. The lack of access to a real person to address concerns only adds to the frustration. I also noticed that responses to other negative reviews simply direct customers back to the same automated phone system, which does not resolve the underlying problem. Based on this experience, I would not recommend this company.

My recent experience with Sears Home Repair has been extremely disappointing. There is no access to a live agent, and everything is routed through an AI agent, which repeatedly insists that appointments are scheduled—even when they clearly are not. The technician was unable to diagnose a straightforward issue, and instead suggested replacing multiple parts “to see what works,” which feels like a waste of time, money, and resources. It gave the impression that they prefer trial‑and‑error over actual troubleshooting. Scheduling has been another major problem. They set appointments multiple times, and never showed up. After waiting more than five hours, the AI system still claimed the appointment was active, while another agent sent a message saying it was canceled. The lack of coordination is unbelievable. Overall, I’m not sure what kind of work ethic this company is operating under. Between the missed appointments, the inability to diagnose basic issues, and the confusing communication, I cannot recommend this service.

Dont recommend. Use a local company with a person that you cam actually talk to on the phone. This place sent someone to fix my leaking dishwasher. Charged me $140 and said it was fixed. Started leaking again right away. I cant get ahold of anyone in person to talk to. I set up an appointment to have some one come out again and they didn't show up after giving me a 9 hour window of time that they would show up. Update: I unsurprisingly got the same generic response that they give to every bad review. You can call that number they give you all that you want. You cant get in touch with a person, just an AI bot that would love to set up an appointment for you. They wont resolve anything for you.

This is this most horrific customer experience I ever experienced. Everything was wrong!!!!!!!!!!!