4545 Transit Rd Reviews

Horrible customer service. Girl claimed she couldn’t give us anyone higher up, or a phone number, even tho the tech guy did a no call no show twice on us. We’ve been without a washer for over a month due to him doing no shows or canceling and rescheduling.

The worst experience I have ever had. They have no cancelled my appointment 6 times the day of appointment. Terrible experience. There is not even people to talk to directly to get the problem solved either. I would give a negative 5 stars here if I could. Updated: the owner told me to call the number he listed in the response. I have called that number at least 5 on multiple occasions and the customer service folks telling me that they cannot schedule the service until the part arrives.. the part arrived at my house a week ago and have been rescheduled twice since! I’ve had to taken multiple days off from work to stay at home just to wait for no one to show up from Sears. Just today alone I was supposed to have a service call sometime from 8-5. I called at noon to get an update and they said someone will be there. Then I called back at 4:30pm and they said someone will be there. Same thing happened on Monday. Now I’m rescheduled for Thursday and have been doing this song and dance now for 4 weeks!!!!!!!! It doesn’t get much worse than this from a customer perspective. The website doesn’t communicate with dispatch or the shipping of the parts. I shouldn’t have to keep calling to prompt the service team to come finish my service! Ridiculous. More then happy to talk to the owner on the phone if you want to call me

Rich was arrogant and said to my husband maybe your wife doesn’t know how to do laundry. Really!!!

Worst service ever. The technician visited and ordered a new part, came again in 2 weeks and replaced the part and said wait for 24 hours for a full cycle but it’s still not working and now not responding to calls nor providing service

Stay clear of Sears Home Service. Horrible service. Sent me wrong parts for my freezer then needed to schedule a repair expert for $99+. They give you window of 8am-5pm. You can speak to no-one, everything controlled by app. Notified via app they were coming at 11:14am, then 3pm. Time kept changing further out. Just received call that they need to reschedule for a month out as scheduled technician was not experienced with refrigerators. Had to leave memorial service early. Beyond furious that a company like this can even exist!

Awful service! Came 1st time and ordered part, then part came and he was supposed to install a month later, when he came he barely knocked and left before we got to door! Had to wait another month for him to come to just tell us he didn’t need to install that part? And to call him back if we needed him. Each time I made arrangements for somebody to be at home for the repair appointment and never got repaired!!