4545 Transit Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ann V
Rich was arrogant and said to my husband maybe your wife doesn’t know how to do laundry. Really!!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 11, 2024
Ajay V
Worst service ever. The technician visited and ordered a new part, came again in 2 weeks and replaced the part and said wait for 24 hours for a full cycle but it’s still not working and now not responding to calls nor providing service
Customer service response - Thank you, Ajay, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on February 25, 2024
Deborah B
Stay clear of Sears Home Service. Horrible service. Sent me wrong parts for my freezer then needed to schedule a repair expert for $99+. They give you window of 8am-5pm. You can speak to no-one, everything controlled by app. Notified via app they were coming at 11:14am, then 3pm. Time kept changing further out. Just received call that they need to reschedule for a month out as scheduled technician was not experienced with refrigerators. Had to leave memorial service early. Beyond furious that a company like this can even exist!
Customer service response - Thank you, Deborah, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 28, 2024
Abeer A
Awful service! Came 1st time and ordered part, then part came and he was supposed to install a month later, when he came he barely knocked and left before we got to door! Had to wait another month for him to come to just tell us he didn’t need to install that part? And to call him back if we needed him. Each time I made arrangements for somebody to be at home for the repair appointment and never got repaired!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 06, 2024
