100 Main St Reviews

the repair was minor and fine....your scheduling department needs a lot of improvement. First app't was for 1-4pm...delayed and delayed finally said 7"45pm and no one came! Next app't was for 10-2pm...delayed and delayed and finally I called a supervisor and your repair man was there in 20 minutes at 4:45pm. NOT VERY GOOD SERVICE111

I would have given it a five star except I was very upset at having taken the day off for the guy to come between 1pm and 5pm and he turned up at 5.40pm. However just as I was about to really lose the plot he came and he was very nice and very knowledgable. The dryer was fixed within 20 minutes. The other things that bothered me is that after I had been on the phone 3 times to Sears service they promised me a $30 reduction which I still haven't been credited for. So for the actual service person I give 5 stars. For Sears themselves I give 3 stars.

The service once he arrived was great but considering he was supposed to arrive between 8-12pm and came at 1:00 was pretty dissapointing and frankly unacceptable. No one called until noon to tell me that somebody was on their way and honestly that's already too late. This is an organizational issue not the mechanics problem. Don't book so many appointments that you can't come at the given time. Not only did I waste my entire morning waiting but wasn't given any reason or apology from the front office.

I need a repair service for my washer and I would like to have a maintenance service for my dryer, too. I heard that if lots and lots lint got stuck in the machine it may catch fire or the capability may be low. So I called for an appointment and asked to have both appointment at the same time. And if it is possible please give me just one technician to do both job. But seems like the people cannot understand my word at all. They kept transfer me. But I knew that I got the appointment. What I didn't know was I how two appointments on the same day at the same time. When the first guy came he would not do the dryer he said he didn't have the ticket to do the dryer. So I asked him is it bc he doesn't anything about dryer? He said he does but may be the next one doesn't. So when the next technician came I asked him if he could fix both washer or dryer he said yes. So I am not sure what is this story is? Why would the company policy would want to spend time and money to send out two technicians for service at the same time at the same address? If I am the owner, I wouldn't do that. Now is the technician side. About the maintenance for the dryer. I would like to make sure that all the lint that I have been using the dryer in the machine would been vacuumed away. The technician had to take out some of the parts inside and he did not has his own this and that. And he made his job all over my laundry room. The lint filed all over the place. He himself even sneezed. Luckily that I stayed way bc I have bad allergy. But anyway after he was done, it was a mess. And now evertime I put my laundry with a fragrant paper, the paper will get stuck to the filter frame. I had done this kind of service twice, never had happened before.

Actual service and technician fine but logistics terrible. Three appointments, I stayed home from work, canceled at the last minute and rescheduled. Someone was sick I get it but the third time maybe cancel someone else. Person at the scheduling center was curt and unhelpful.

We called sears to fix the door on the stove The phone call confirming that technician Is on the way was two hours before he came. The work was done quickly and professional. the issue was with price. When we called sears we were told that service call is $125 that would go toward the price of service. the technical told that his work cost $51 and charged us $$176 + tax. We asked why he added $51 if it should be part of $125. I believe there is miss leading by customer service or overcharge by technician.

The repairman was punctual and very good. My issue is with the Sears service company itself. I have had issues with my fridge leaking because of little holes or cracks in the tube that feeds the water dispenser and Ice maker. I told them the issue and they know the model. When the repairman came he said he would have to order the replacement tubing??? Why wouldn’t they have equipped him properly before coming out… it was a 3 week wait for the appointment as is! Luckily I happened to have some tubing on hand from previous leaks that we fixed ourselves and there was enough of it firm him to complete the job. If I hadn’t this job would not have been completed today. Ridiculous. Plus the charge was 400, even though when I was called I was told $162. Very unhappy about that. I would have been ok with the $162, but $400 is way out of line.