100 Main St Reviews

The technician gets an “A” for doing his job but I had to lend him my ladder to get up into my attic! Sears, how about giving the technicians the equipment they need to do the job!!

On time, knowledgeable and friendly.

The technicians were friendly, polite and knowledgeable. I rate them as excellent. However, when I made the first appointment, the reservation people did not ship the parts the technicians needed. Took three visits and several deliveries before we had all the parts needed. Better coordination is needed.

Very helpful. We would like to arrange for extended warranty, please.

Technician was punctual - arrived in 2 HR time period estimated. He was neat - as he removed the freezer components he stacked them neatly to the side and removed all packing and debris when he was done. He appeared thorough - he tested before he started dismantling, checked hoses and wires, installed and tested again. He was courteous - answered all questions, provided expectations over the next 24 hrs. He was efficient - finished installation and repair in less than 1 HR. He went the extra effort and cleaned the freezer compartment while the freezer door was off because it provided easy access to the harder to reach areas. The only complaint I have is that there is still a water leak into the ice bin so the cubes are all melted together. And I called back within 24 hrs for a follow up inspection.

The repair was good but the scheduling was a nightmare. Why is there a four hour window if they don't even call when they miss it?

I had a very knowledgeable repair man for my Maytag washing machine. Good first time experience with Sears' repair service.