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100 Main St Reviews
Read reviews from customers who used our services at 100 Main St
Total reviews
429
Average Rating
4.2/5
He diagnosed the issue, then instructed me the procedure to follow when we replace the water filter.
Gabriel O,
Customer service response - Thank you for your positive feedback, Gabriel! We're happy to hear that the technician provided clear instructions for replacing the water filter.
Sears Home Services on 1767587160730
Jim and Jose were great. I think $ 470 to troubleshoot and replace $80 in parts is very expensive.
craig S,
Customer service response - Thank you for your feedback. We're happy to hear Jim and Jose provided great service, and we appreciate your input on the pricing.
Sears Home Services on 1761868796699
I am giving a 4 star rating because it took a month and a half to complete the repair of my refrigerator due to delay in delivery of ordered parts. Took several phone calls and rescheduled appointments however, the repairman (Dexter) from A&E was the nicest man, considerate and repaired my refrigerator efficiently.
Celedonia A,
Customer service response - Thank you for your feedback, Celedonia! We apologize for the delay in parts delivery, but we're happy to hear that Dexter provided considerate and efficient service.
Sears Home Services on 1747884451267
rocco C,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1733037186710
alfred F,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1718968672637
The technician gets an “A” for doing his job but I had to lend him my ladder to get up into my attic! Sears, how about giving the technicians the equipment they need to do the job!!
Sheldon S,
Customer service response - We apologize for the inconvenience and appreciate your feedback; we will ensure our technicians are better equipped in the future. Thank you for bringing this to our attention.
Sears Home Services on 1717756788206
On time, knowledgeable and friendly.
Mitch P,
The technicians were friendly, polite and knowledgeable. I rate them as excellent. However, when I made the first appointment, the reservation people did not ship the parts the technicians needed. Took three visits and several deliveries before we had all the parts needed. Better coordination is needed.
David A,
Very helpful. We would like to arrange for extended warranty, please.
Roberta D,
Technician was punctual - arrived in 2 HR time period estimated. He was neat - as he removed the freezer components he stacked them neatly to the side and removed all packing and debris when he was done. He appeared thorough - he tested before he started dismantling, checked hoses and wires, installed and tested again. He was courteous - answered all questions, provided expectations over the next 24 hrs. He was efficient - finished installation and repair in less than 1 HR. He went the extra effort and cleaned the freezer compartment while the freezer door was off because it provided easy access to the harder to reach areas. The only complaint I have is that there is still a water leak into the ice bin so the cubes are all melted together. And I called back within 24 hrs for a follow up inspection.
Kate M,
