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100 Main St Reviews
Read reviews from customers who used our services at 100 Main St
Total reviews
442
Average Rating
4.2/5
I had a very knowledgeable repair man for my Maytag washing machine. Good first time experience with Sears' repair service.
Melissa P,
Customer service response - Hi Melissa, Thank you for the four star rating and taking the time to share it. Happy you liked the tech and his service. Sears strives to provide the most knowledgeable and friendly techs in the industry. Thanks for choosing Sears and we look forward to servicing you again in the future.
Sears Home Services on 1513252800000
Olivia G,
Customer service response - Thank you for taking the time to leave us your rating! We love to see that you had a good experience. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1513252800000
Joseph B,
Customer service response - Thank you for taking the time to let us know about your recent service visit. We love to see that you had a great experience. We appreciate your business and look forward to assisting you in the future
Sears Home Services on 1513252800000
Gelonardo P,
Customer service response - Thanks for 4 , but we need 1 more! We would love to know what we can do to earn that 5th star. Thanks for choosing Sears! ^OC
Sears Home Services on 1544788800000
Pamela C,
While the repairman was top notch the cost was RIDICULOUS. Over $700 quoted for a part and literally a 30 second installation. You should be ashamed of yourselves.
Laurie R,
Customer service response - We are so glad to hear that your technician was excellent during your service experience. We greatly appreciate your feedback on our pricing, and will use this to improve our services for our members. Thank you for choosing Sears!
Sears Home Services on 1607947200000
Service what efficient. Price is too high and warranty is insignificant. I paid $450 to have an igniter replaced warranted for 30 days.
Alex A,
Customer service response - We're glad to hear the service was efficient, Alex. We apologize for any concerns regarding the pricing and warranty, and appreciate your feedback.
Sears Home Services on 1766022759026
There is no way to contact a human for customer service. It took more than 1 month to get the required part for my electric dryer and the part that was finally put in was refurbished. The warranty is only for 30 days so if the part fails on day 31, I will have spent $580 dollars for nothing. I will never use this service company again.
Irene H,
Customer service response - We apologize for the inconvenience, Irene. We appreciate your feedback and will work to improve our customer service and parts availability.
Sears Home Services on 1736467588864
The technician, Wayne, was knowledgeable, professional, and efficient. He communicated about the process and ensured my reservation was connected to the previous work order so I would not be billed twice. I appreciated his effort to keep the new appointment I scheduled and get the job done. I would give 4 stars if not for the technical difficulties and the excessive (6 weeks) time I had to wait for the repair to be completed. Thank you, Wayne!
R. V,
Customer service response - Thank you for recognizing Wayne's hard work and professionalism. We apologize for the inconvenience caused by the technical difficulties and the extended wait time.
Sears Home Services on 1717470248992
Had a sears home service repair for my Kenmore Dishwasher. Scheduling the appointment was easy and in fact they called two days before the scheduled appointment to ask if the serviceman could actually reschedule for a day earlier, which was fine. The serviceman arrived within the time frame, called to say he was on his way and asked for directions. He opened the filter/drain, in the bottom of my dishwasher, pulled out several bristles from a nylon brush fell apart in the dishwasher and prevented the water from draining and charged $122.00! The whole process took less than 15 minutes, did not require part replacement and did not require him to excessively exert himself. The agreed upon service fee, regardless of the service, was $59.00 (reduced to $59.00 because I had a $20.00 coupon), so he charged $63.00 to open the drain area and remove the nylon bristles. While I am pleased with the work, I definitely think the fee was excessive. I will think twice before I call Sears home service again because of their price
Amy L,
