100 Main St Reviews

The technician, Wayne, was knowledgeable, professional, and efficient. He communicated about the process and ensured my reservation was connected to the previous work order so I would not be billed twice. I appreciated his effort to keep the new appointment I scheduled and get the job done. I would give 4 stars if not for the technical difficulties and the excessive (6 weeks) time I had to wait for the repair to be completed. Thank you, Wayne!

Had a sears home service repair for my Kenmore Dishwasher. Scheduling the appointment was easy and in fact they called two days before the scheduled appointment to ask if the serviceman could actually reschedule for a day earlier, which was fine. The serviceman arrived within the time frame, called to say he was on his way and asked for directions. He opened the filter/drain, in the bottom of my dishwasher, pulled out several bristles from a nylon brush fell apart in the dishwasher and prevented the water from draining and charged $122.00! The whole process took less than 15 minutes, did not require part replacement and did not require him to excessively exert himself. The agreed upon service fee, regardless of the service, was $59.00 (reduced to $59.00 because I had a $20.00 coupon), so he charged $63.00 to open the drain area and remove the nylon bristles. While I am pleased with the work, I definitely think the fee was excessive. I will think twice before I call Sears home service again because of their price

the repair was minor and fine....your scheduling department needs a lot of improvement. First app't was for 1-4pm...delayed and delayed finally said 7"45pm and no one came! Next app't was for 10-2pm...delayed and delayed and finally I called a supervisor and your repair man was there in 20 minutes at 4:45pm. NOT VERY GOOD SERVICE111

I would have given it a five star except I was very upset at having taken the day off for the guy to come between 1pm and 5pm and he turned up at 5.40pm. However just as I was about to really lose the plot he came and he was very nice and very knowledgable. The dryer was fixed within 20 minutes. The other things that bothered me is that after I had been on the phone 3 times to Sears service they promised me a $30 reduction which I still haven't been credited for. So for the actual service person I give 5 stars. For Sears themselves I give 3 stars.

The service once he arrived was great but considering he was supposed to arrive between 8-12pm and came at 1:00 was pretty dissapointing and frankly unacceptable. No one called until noon to tell me that somebody was on their way and honestly that's already too late. This is an organizational issue not the mechanics problem. Don't book so many appointments that you can't come at the given time. Not only did I waste my entire morning waiting but wasn't given any reason or apology from the front office.

I need a repair service for my washer and I would like to have a maintenance service for my dryer, too. I heard that if lots and lots lint got stuck in the machine it may catch fire or the capability may be low. So I called for an appointment and asked to have both appointment at the same time. And if it is possible please give me just one technician to do both job. But seems like the people cannot understand my word at all. They kept transfer me. But I knew that I got the appointment. What I didn't know was I how two appointments on the same day at the same time. When the first guy came he would not do the dryer he said he didn't have the ticket to do the dryer. So I asked him is it bc he doesn't anything about dryer? He said he does but may be the next one doesn't. So when the next technician came I asked him if he could fix both washer or dryer he said yes. So I am not sure what is this story is? Why would the company policy would want to spend time and money to send out two technicians for service at the same time at the same address? If I am the owner, I wouldn't do that. Now is the technician side. About the maintenance for the dryer. I would like to make sure that all the lint that I have been using the dryer in the machine would been vacuumed away. The technician had to take out some of the parts inside and he did not has his own this and that. And he made his job all over my laundry room. The lint filed all over the place. He himself even sneezed. Luckily that I stayed way bc I have bad allergy. But anyway after he was done, it was a mess. And now evertime I put my laundry with a fragrant paper, the paper will get stuck to the filter frame. I had done this kind of service twice, never had happened before.

Actual service and technician fine but logistics terrible. Three appointments, I stayed home from work, canceled at the last minute and rescheduled. Someone was sick I get it but the third time maybe cancel someone else. Person at the scheduling center was curt and unhelpful.