100 Main St Reviews

Poor service on my Navien boiler . Did a quick review of my boiler, said it was an issue he couldn’t resolve and left me with a bill. I had someone else to come look at the unit and they were able to determine that the issue he said it was is not the issue. Thanks for nothing. Tried to call him and can only get connected to a robot which is not able to answer any question. Useless and waste of time. Left my home freezing an my family wasted valuable time. By the way amazing that you provide a phone number and website in your replies to resolve the issue when you know full well that there is no human to speak to and your automated messages do not provide anyway to resolve any issue.

Complete waste of time. We paid the repairman to show up and refuse to do anything without being paid more money.

First repairman didn’t even open the machine and just ordered parts. Second person told me we needed more parts and that it would cost me more to fix it than to get a new one. Wasted a lot of time on the first guy and the second guy came an hour after the original 4 hour appointment block

DO NOT USE THIS COMPANY! It is all through AI and you can’t get a human being on the phone. There have been 3 visits plus one appointment that was a no show and it still has not been repaired. They came for the diagnostic appointment without the part, despite me providing the AI bot with the model number, error message, and all the details that could be used to assess the problem ahead of time. It spins but doesn’t stay hot so it takes too long to dry. I paid $129. Then I was charged for a part and $299 for the labor to install the part. It took all of 15 minutes for $299 in labor. So far I have spent over $500. The technician was condescending and told me that when he arrived the last heat setting was in Econ so that might be the reason it wasn’t hot. Meanwhile, I had just been drying a delicate blouse (or trying to). I think I know that heat is needed to dry clothes, thank you. He also told me not to use any of the settings like “towels” and instead just use time dry and decide on the heat level I want. Why should I have a fancy dryer if I can’t use the smart settings? The kicker- it still doesn’t work. I had to search for the number to speak with a live person. These folks were very professional and kind but the next time I tried to call this number it had also been changed to AI only. Oe I can’t get in touch with a live person. They sent another technician who told me that I don’t know how to use my dryer and I need to consult with the manual. So in other words, it used to be able to dry a load of towels in one our and now it takes 2.5 hours. I’m not doing anything differently. Yet it’s my fault and there is nothing wrong with my dryer??? I wasted $500+ and my dryer is still broken. DO NOT CALL THIS COMPANY.

Vincent (this week’s tech) was good on informing us on the current issue (this was a recall appt from last week). Last weeks refrigerator issue was resolved and coincidentally a new issue appeared the afternoon of last weeks visit. Apparently there were parts that were on ordered that I didn’t authorize for a problem that I wasn’t made aware of from the last visit. This better not appear on the card. Service with Sears Protect has been cancelled because of an inexcusable bad experience that had nothing to do with Vincent. And because they do no have a live customer service person to speak to - only AI automated “service”. It is impossible to effectively communicate and resolve issues. The automated system also called to confirm an appointment that occurred in the past. Trust is lost. Overall, it’s very messy

Technician diagnosed the issue and said it needed parts which we would order. However, my order is closed and there is no mention of any parts ordered. Had to recall the cus service and get another technician, who i think we do the same thing. THis has set me back another 2 days.. and god knows how many more days if the parts have to be back-ordered

Did not solve the problem. Came after 5:00 pm. Very expensive price ... better to buy new refrigerator. (In the same time everybody is talking "to save the planet", to reuse, to reduce garbage, ...).

I am still in shock over this gross misrepresentation, over charging and in many ways fraudulent contract advertising. Never in all my life have I felt so mistreated and underserved. The monthly payment of $79 is an overpriced TRAP!!! First Encounter On Contract: Our 5 year old Sears Kenmore washing machine was broken. It took 4 months, 3 service techs, 4 separate visits, 2 parts orders and a fees in excess of $600. We could have bought a NEW washer and not have been made to wait 4 months to do laundry in our own house!! Second Encounter: Our Sears Oven ceased to function and the tech who came out said I can't read the model # and there is nothing I can do while I was then charged $200 for a 5 minute NO SERVICE visit! I called numerous times and emailed no less than three times requesting assistance. NO CALL BACKS or EMAIL RESPONSES received over the four months. I notified them immediately after the NO SERVICE visit that I am officially cancelling my contract and they are still charging me $81 per month like animals every month. This home appliance repair service is a disgusting waste of money and I am writing this to let the general public know that it is NOT a reputable or in anyway honorable company. At present they have still not cancelled my contract or even once reached back out to resolve my issues!!! I do NOT recommend their services and want nobody else to have to endure the stress, headaches, overbilling and horrible entrapment via the misleading advertising. I am now aware that there are many other, lower cost better service, home appliance repair services out there. Unfortunately, I will have to take them to court and must suffer paying these criminals for the remainder of the 1 year contract. This has been and continues to be a REAL NIGHTMARE!!! STAY AWAY FROM THESE EXTORTION EXPERTS!

Received no communication that the scheduled appointment would be rescheduled to next day. Will never use sears again. Their customer service department offered no assistance and when asked to speak to supervisor, was told there were non.