100 Main St Reviews

Service is poor! Avoid! Do not pay for extended warranties. Save the money and put it toward the cost of replacing the appliance in the future. I purchased a warranty on our Kenmore refrigerator. A few months ago, which was five years after the purchase, the dispenser of water and ice was getting stuck when pressed, resulting in water or ice pouring onto -- and damaging -- our wood floor. Sears Appliance Repair ended up needing for me to take off of work five different days to be home to wait for a technician in order to fix this. And for all I know it may not even be fixed. The first time I took off of work was for the technician to come and incorrectly diagnose the problem, ordering a replacement part that would take a week to arrive and wouldn't ultimately fix the problem. The second time was for him to come to install the ordered part (an actuator). Sears called me on the day of that second scheduled visit to say that the technician did not come to work that day and we'd have to reschedule. So the third day off from work was for the technician to actually show up this time. He installed the new actuator -- but this only fixed the problem for maybe a day or two. So I had to make yet more calls to them, and take a fourth day off of work. On this fourth day, Sears called to tell me that the technician called in to say he was not working that day, and that essentially I took the day of work for no reason, and with no compensation to me for the inconvenience, or even an explanation as to why the worker did not come to work. So I was stuck having to schedule a fifth day. On the fifth day, the technician did show up. His plan was to take out the brand new actuator and replace it with yet another brand new actuator -- the replacement part that did not fix the problem the last time. I insisted that he not waste his time and mine doing so, since the actuator he put in previously was brand new, and told him that he'd better think of something else to replace or I would demand that Sears replace my now-defective appliance. He scoffed at that statement, saying that Sears's policy is to make three attempts to repair the item before taking any other course of action. At this rate three attempts at repair would require about about 8 days off of work for me. It was then that it became clear to me that Sears Appliance Repair is a sham -- a way to steal money from people. The technician did think of another item to replace that might fix the problem: the spring inside the water/ice dispenser. Why he didn't think of this on Day 1, I don't know. It has now been four days since this repair -- done, as you will recall, on my fifth day home waiting for this shoddy service -- and so far the dispenser is working fine. But for this to drag on for over two months, five visits, countless calls to (and received from) Sears, and much aggravation, it would have been much more cost-effective for me to simply buy a replacement refrigerator, especially when you factor in the cost of the warranty and all of my time lost. Ironically, a different unit at Sears called me during these months of servicing misery to invite me to pay over $300 to extend my warranty for one year. Hah! What a scam. I will never again pay Sears for any extended warranties, now that I know how many scheduled visits it takes to get a repair completed.

Unlike a previous experience, my recent attempt to have my refrigerator repaired was chaos. Crazy computer generated "fantasy" appointments, wrong problem diagnosis, purchase of an expensive and unneeded part, paying for labor never performed. Several calls to try to rectify the situation with no follow-up on their part. Awful!

Despite telling us the repair would be done between and 8 am and noon, we received a call the morning of the appointment that they would come between 2 and 5 pm. Ruined the whole day, made an out of town trip take 5 instead of 3 hours. Repairman said despite what Sears says, they never promise a time. A bad experience. Never getting another appliance or warranty from Sears!

This is the 4th time Sears has been back to replace parts. They do not check their work when done, they do not care about window for repair, they are the worst repair company I've ever dealt with. When my warranty is over, I will NOT purchase another item from SEARS. Even worse customer service. They are from another country and never help. They pass you from person to person and you never get any resolve. Horrible service. They were back today again ordered more parts....when will it end?

Never showed.

A 4 year old Frigidaire Affinity Gas Dryer stopped working. From initial contact, to repair completion was close to 1 month, for 2 little parts (thermostat and hi-limiter). Then after running 3 cycles, the dryer stopped working with the same error. I called and expressed my frustration, and asked if I could just apply the repair cost of $225 towards a new dryer, and was told no. Furthermore, I was told I would have to send a formal complaint via snail mail to Sears National Service. I then explained that they were still obligated to repair it, at which point Briana said there would be an additional $79 diagnostic fee because the dryer was out of warranty. I then had to read their "90 Day Guarantee" from the receipt which states the work is guaranteed free of charge for 90 days, at which point she stated she would waive the fee. My appointment is this Friday, 6-23-17, so let's see how it goes, not expecting much. I bought all new appliances for laundry and kitchen when I purchased my home in 2013, and those will be the last purchases I make from Sears.

Horrible. Our 5 year old "Kenmore Elite" refrigerator suddenly stopped working and Sears "service" said it would take 5 days before they would charge me to even come look at it. With three small kids, this was not an option. I called the Philippines (which is where Sears "National Call Center" is located) three times, and each time, the "supervisor" had "headset problems". Sears has refused to 1) assist me in with any attempt at an expedited repair (e.g. allowing another vendor access to proper service manuals or part numbers); 2) talk to any representative of Sears in the United States; and 3) provide a transcript of my calls with the Sears "National Call Center"). In sum, this is a horrible company, that does not make horrible products, but rather puts their brand on the products of others that fail, and then fails to support those products. I strongly urge others to avoid conducting any business with Sears, whatsoever.

Not only was the freezer not repaired, but now the fridge section is broken as well. All my food spoiled and I had to throw it away. Due to the length we had to wait for the initial repair I had to buy a mini freezer. Complete waste of my day and now I have to lose another day for the repairman to come back and fix the entire fridge again! I will never buy another appliance from Sears again.