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100 Main St Reviews
Read reviews from customers who used our services at 100 Main St
Total reviews
430
Average Rating
4.2/5
This is the 4th time Sears has been back to replace parts. They do not check their work when done, they do not care about window for repair, they are the worst repair company I've ever dealt with. When my warranty is over, I will NOT purchase another item from SEARS. Even worse customer service. They are from another country and never help. They pass you from person to person and you never get any resolve. Horrible service. They were back today again ordered more parts....when will it end?
Laura L,
Customer service response - Hi Laura, Thanks for the feedback. We appreciate the time taken to share it. I apologize for the delay in repair and the mishaps with the call center. Sears strives for excellent service and would like to help you. We can look further into this matter, but need more info to do so. Please email your name, telephone# repair was created under, and your address to : [email protected] and someone will reach out to you. We value you as a customer and would like to continue to earn your business. We want to help get this resolved and get get your product functioning properly.
Sears Home Services on 1513252800000
Never showed.
Gary M,
Customer service response - Hi Gary, Thanks for the feedback and taking time to share it. we would like to apologize for this issue. We would like to look further into the matter. Please email your name, address, telephone# repair was created under to: [email protected] and someone will reach out to you to assist. Sears values your feedback and would like to continue to earn your business.
Sears Home Services on 1513252800000
A 4 year old Frigidaire Affinity Gas Dryer stopped working. From initial contact, to repair completion was close to 1 month, for 2 little parts (thermostat and hi-limiter). Then after running 3 cycles, the dryer stopped working with the same error. I called and expressed my frustration, and asked if I could just apply the repair cost of $225 towards a new dryer, and was told no. Furthermore, I was told I would have to send a formal complaint via snail mail to Sears National Service. I then explained that they were still obligated to repair it, at which point Briana said there would be an additional $79 diagnostic fee because the dryer was out of warranty. I then had to read their "90 Day Guarantee" from the receipt which states the work is guaranteed free of charge for 90 days, at which point she stated she would waive the fee. My appointment is this Friday, 6-23-17, so let's see how it goes, not expecting much. I bought all new appliances for laundry and kitchen when I purchased my home in 2013, and those will be the last purchases I make from Sears.
Cliff A,
Customer service response - Hi Cliff, Thanks for the feedback and the time taken to share it. We apologize for any inconveniences you have incurred and thank you for your patience with scheduling. We do value your business and your feedback and would like to look further into your repair to see what we can do to help you. Please email your name, address, and telephone# repair was created under to: [email protected] and someone will reach out to you to help resolve this problem. Give us the opportunity to continue to earn your business.
Sears Home Services on 1513252800000
Horrible. Our 5 year old "Kenmore Elite" refrigerator suddenly stopped working and Sears "service" said it would take 5 days before they would charge me to even come look at it. With three small kids, this was not an option. I called the Philippines (which is where Sears "National Call Center" is located) three times, and each time, the "supervisor" had "headset problems". Sears has refused to 1) assist me in with any attempt at an expedited repair (e.g. allowing another vendor access to proper service manuals or part numbers); 2) talk to any representative of Sears in the United States; and 3) provide a transcript of my calls with the Sears "National Call Center"). In sum, this is a horrible company, that does not make horrible products, but rather puts their brand on the products of others that fail, and then fails to support those products. I strongly urge others to avoid conducting any business with Sears, whatsoever.
Greg G,
Customer service response - Hello Greg, Thanks for your feedback and the time taken to share it. We apologize for all of the mishaps you have encountered with the repair of your fridge. We would like to look into this further and see how we can resolve the issue. Please email your name, address, and telephone# repair was created under to: [email protected] and someone will reach out to you to help with this matter. We do appreciate your business and value your feedback and look forward to assisting you in this matter.
Sears Home Services on 1513252800000
Hilda A,
Customer service response - Hi Hilda, Thank you for rating our service. I see you gave a one star rating and we wanted to know how we could turn that into a five star rating. Please offer any suggestions by clicking the following link and completing the survey: https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.ht
Sears Home Services on 1513252800000
Not only was the freezer not repaired, but now the fridge section is broken as well. All my food spoiled and I had to throw it away. Due to the length we had to wait for the initial repair I had to buy a mini freezer. Complete waste of my day and now I have to lose another day for the repairman to come back and fix the entire fridge again! I will never buy another appliance from Sears again.
Nora H,
Customer service response - Hello Nora, Thanks for the feedback and the time taken to share it. We apologize for the many mishaps you have encountered with this repair. We would like to assist in resolving these issues for you. But, we will need more info from you to be able to look into this further for you. Please email your name, address, and telephone# repair was created under to : [email protected] and someone will reach out to help you. We would like to regain your business and loyalty and would like the opportunity to help.
Sears Home Services on 1513252800000
I had a terrible experience. The repairman came the first time and said that my washer pump was clogged. After fixing the issue he tested the washer on a 5 minute cycle and all seemed to work fine. The very first wash we ran after that the washer was much worse and had a burning smell and wouldn't stop squeaking. It has never done this before. Sears wasn't able to get the repairman back to my house for a full week. At the follow up appointment the same repairman was rude to my wife, he wouldn't even test the washer after watching a video we recorded of it not working. He wrote us an $1100 estimate and tried to charge us again for an estimate. This why I will be using a local company next time around that prioritizes customer service.
Brian J,
Customer service response - Hello Brian, Thanks for your feedback and the time taken to share it. Thanks for your patience with this repair. We apologize for any issues you encountered. We would like to earn back your business. If you would like for us to look further into your situation, please email your name, address, and telephone# repair was created under to: [email protected] and someone will reach out to you.
Sears Home Services on 1513252800000
Pandya F,
Customer service response - Oh no! We work hard for 5 star ratings. We appreciate your business and would love to know how we may do better. Thank you for choosing Sears!^KL
Sears Home Services on 1513252800000
bought this appliance and it has never worked - five years of hell and many appointments with ridiculous reasons why it doesn't work. Was told I would hear from them in 48 hours. That was 10/27 - still waiting - when do I get my range replaced? It's November 6th!
Paulette D,
Customer service response - Hi Paulette! We hate to see that you are still without a working unit and would love to look into this for you. If you would please email the name, address, and phone number associated with the order to [email protected] we can see how we can help out. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Janet C,
Customer service response - We strive for 5 stars and hope that next time we will provide excellent service for you! Thanks for taking the time to rate our service and thank you for choosing Sears!^KL
Sears Home Services on 1513252800000
