100 Main St Reviews

gentleman was very nice but didn't fix the problem and my washing machine is still not working and now a pool of water is sitting inside of it with my clothes sitting in that getting ruined as we speak! i'm not happy at all. and I was told I have to wait till Saturday for another tech to come out!

Finally after 6 visits my D/W may be repaired. Of course it was fixed one time prior for 2 weeks. And then failed again.Technicians were fine. Protection agreement was worth nothing, after paying hundreds of dollars for it.Agreement states after 4 tries if appliance is still not repaired Sears will replace. Did not happen. Sears has lost me as a customer. Their once reliable reputation has waned. In fact I just purchased a new washing machine and microwave which normally would have been purchased from Sears, but never again. And, even though I was very clearly unhappy, I was never connected by Sears management. Signed- a very unhappy, very disillusioned former customer.

First off, trying to get someone on the phone to set up the repair appointment takes much too long; then to complete the appointment set-up on top of the wait time for someone to come on the line has taken me, and did take, for this appointment, 55 minutes. That is unacceptable. The appointment was set for a Thursday. Morning hours. I got a call several days before the appointment date to tell me the repair man would be sick that Thursday and they had to reschedule that appointment. I wondered how, 3 business days prior to Thursday, they knew the repair man would be sick?( He did show up on the new rescheduled date and had not been hospitalized or been extremely ill.) This new HVAC system (I bought & had Sears install 3 of them @ $10,000.00 each) has caused me trouble within the first year. One unit stopped working twice already; the blower in that unit stopped working; the coils got too dirty and caused it to shut down. The serviceman who came to "service" the 3 units at the start of the A/C season, according to the tech who fixed the unit that stopped, advised me that the serviceman never cleaned the A/C coils. All in all, I could not be less happy with my entire experience with Sears. The words Customer Service do not seem to be in their vocabulary and what service they do provide is far from good. I am beyond disappointed. Buyer beware.

The technician, Freddie was GREAT, considering he had to clean up the diagnostic mess left by Kevin, who did not order the part and did not communicate with the home office. The biggest problem is calling into the Main Service number, which is outsourced to the Phillipines, where everyone is very nice, but totally ineffective, uninformed, and unhelpful. This was a 2 week disaster, Sears should be ashamed!

The leak was NOT fixed. The dishwasher started leaking five minutes after the technician left. We are calling for another appointment & are NOT paying another dime.

Three times I rearranged my scedule to accommodate yours. Three times you sent someone yo fix the dishwasher. three times your technician left me with a dish washer that doesn't work . Five times your customer non-service representatives lied to me over the phone. I don't mean passes on misinformation I mean lied. "the technicisn will be there today." " The technician will be there tonight. " "You can call tomorrow and reschedule your appointment." You took my $500.00. You agreed to fix the dishwasher. Noe you have my money so you don't care about how horribly you treat your customers. Apparently you think we won't ever purchase anything again so you loose nothing by completely alienating us. Keep it up. No one will morn the demise of your company.

I am very disappointed with my experience with this service. The technician never submitted my payment and now I am receiving collection notices from this company. It is unbelievable that I am going through such an ridiculous situation. When I called in to complain, they were unresponsive and they did not seem fazed as if this happens all of the time.

Horrible. They said the insulation stripping on the dishwasher door and other items are not covered in the appliance warranty. I will not buy a warranty from them again. No wonder they are going out of business

This guy came to repair the HEAT and he didn't know anything... Wasted time!!