100 Main St Reviews

IT took 4 visit to get Dyer repaired and Its Still not drying. I had to make another appt. Damn shame use to de a good store.

Although the repair was ultimately made, it took 10 days to get the appoint. Poor service from what used to be a dependable source.

the repair guy was fine. sears came to my house to fix a Kenmore product but couldnt figure out the model. waste of time and $125 bucks.Never ever will i use Sears for any service or product again.

Took over 2 weeks for an appt. When you do not have use of a refrigerator that is way to long.....

The repair person was very pleasant, however, the new compressor he installed is louder than a 747 at takeoff and it doesn't cool the freezer. So I have to find the experience unsatisfactory.

The technician was not interested in fixing the machine. He first said there was NOTHING wrong with my washer. He VIDEOED the wash cycle and I thought that was very strange. I told him the LF error message. I had to chase them to order the parts. I had to wait weeks for the parts to come in. On the day of the install, he never showed up. I called back and asked what happened and they said he closed out the ticket and I have to call Sears again and start all over. I waited a month, a repair man came, billed sears for parts & labor that I never got and dosen't have the decency to come back and fix it! IT IS FRAUD AND A BIG SCAM!

Terrible experience. They say their diagnosis is free but it's not. They over charge you for anything and just couldn't fix anything. They cam three times and my AC system are still not working. It's a hot summer. Can you imagine? I am still struggling with them. The worst experience in my life. It seems that they are playing a scam with a license!

My 2 year old Kenmore Elite refrigerator stopped cooling and freezing. It takes over 4 days to get an appointment. They have a diagnostic feature, which you cannot use unless you pay their $49 / a month service contract. I told Sears that another technician said that it was an evaporator coil leak and asked how much that would cost to repair. Sears did not give an estimate. They also said that after they did an assessment, I would need to wait for the part to be ordered and once it came in, then they would schedule the follow up visit. That is at least 3 weeks without a refrigerator. Kenmore is no longer listed with Consumer Reports as a recommended buy. Furthermore, I believe Sears has changed their business model to building low quality products and charging $588 a year to support those low quality products.

Horrible costumer service! It’s no wonder Sears had to file for bankruptcy. I bout a refrigerator less than 5 years ago from them and it has needed repair a total of 9 times.. Two weeks ago we had repair #8 and this morning it stopped working completely again.. March 24, 2022 all of our food spoiled over night. kenmore Elite model #. Purchased in 2018!!! .. this refrigerator was repaired by sears 3 weeks ago and it is not cooling again .. too or bottom.. and the customer service representative had the nerve to laugh when I said that I was going to report it to the better business bureau. Her reply was to join the rest. Outrageous. Here I am again since Sunday without a refrigerator.. trying keep Food for my family of 6 from mini coolers.. I’ve been on hold with customer service and wrote letter to Sears corporate! No one seems to care they already have my money and 4.5 years of paying insurance. This refrigerator should have been replaced . For all the different parts that have been repaired and it’s still not functioning.. and they many days off that I’ve had to take —Will never do business again.

This is a scam!!! They lie about the pricing. Don’t sign up for the service contract. It’s very hard to cancel and it’s very hard to speak to someone from customer service.