100 Main St Reviews

While the repairman was top notch the cost was RIDICULOUS. Over $700 quoted for a part and literally a 30 second installation. You should be ashamed of yourselves.

There is no way to contact a human for customer service. It took more than 1 month to get the required part for my electric dryer and the part that was finally put in was refurbished. The warranty is only for 30 days so if the part fails on day 31, I will have spent $580 dollars for nothing. I will never use this service company again.

The technician, Wayne, was knowledgeable, professional, and efficient. He communicated about the process and ensured my reservation was connected to the previous work order so I would not be billed twice. I appreciated his effort to keep the new appointment I scheduled and get the job done. I would give 4 stars if not for the technical difficulties and the excessive (6 weeks) time I had to wait for the repair to be completed. Thank you, Wayne!

Had a sears home service repair for my Kenmore Dishwasher. Scheduling the appointment was easy and in fact they called two days before the scheduled appointment to ask if the serviceman could actually reschedule for a day earlier, which was fine. The serviceman arrived within the time frame, called to say he was on his way and asked for directions. He opened the filter/drain, in the bottom of my dishwasher, pulled out several bristles from a nylon brush fell apart in the dishwasher and prevented the water from draining and charged $122.00! The whole process took less than 15 minutes, did not require part replacement and did not require him to excessively exert himself. The agreed upon service fee, regardless of the service, was $59.00 (reduced to $59.00 because I had a $20.00 coupon), so he charged $63.00 to open the drain area and remove the nylon bristles. While I am pleased with the work, I definitely think the fee was excessive. I will think twice before I call Sears home service again because of their price

the repair was minor and fine....your scheduling department needs a lot of improvement. First app't was for 1-4pm...delayed and delayed finally said 7"45pm and no one came! Next app't was for 10-2pm...delayed and delayed and finally I called a supervisor and your repair man was there in 20 minutes at 4:45pm. NOT VERY GOOD SERVICE111

I would have given it a five star except I was very upset at having taken the day off for the guy to come between 1pm and 5pm and he turned up at 5.40pm. However just as I was about to really lose the plot he came and he was very nice and very knowledgable. The dryer was fixed within 20 minutes. The other things that bothered me is that after I had been on the phone 3 times to Sears service they promised me a $30 reduction which I still haven't been credited for. So for the actual service person I give 5 stars. For Sears themselves I give 3 stars.

The service once he arrived was great but considering he was supposed to arrive between 8-12pm and came at 1:00 was pretty dissapointing and frankly unacceptable. No one called until noon to tell me that somebody was on their way and honestly that's already too late. This is an organizational issue not the mechanics problem. Don't book so many appointments that you can't come at the given time. Not only did I waste my entire morning waiting but wasn't given any reason or apology from the front office.