100 Main St Reviews

I need a repair service for my washer and I would like to have a maintenance service for my dryer, too. I heard that if lots and lots lint got stuck in the machine it may catch fire or the capability may be low. So I called for an appointment and asked to have both appointment at the same time. And if it is possible please give me just one technician to do both job. But seems like the people cannot understand my word at all. They kept transfer me. But I knew that I got the appointment. What I didn't know was I how two appointments on the same day at the same time. When the first guy came he would not do the dryer he said he didn't have the ticket to do the dryer. So I asked him is it bc he doesn't anything about dryer? He said he does but may be the next one doesn't. So when the next technician came I asked him if he could fix both washer or dryer he said yes. So I am not sure what is this story is? Why would the company policy would want to spend time and money to send out two technicians for service at the same time at the same address? If I am the owner, I wouldn't do that. Now is the technician side. About the maintenance for the dryer. I would like to make sure that all the lint that I have been using the dryer in the machine would been vacuumed away. The technician had to take out some of the parts inside and he did not has his own this and that. And he made his job all over my laundry room. The lint filed all over the place. He himself even sneezed. Luckily that I stayed way bc I have bad allergy. But anyway after he was done, it was a mess. And now evertime I put my laundry with a fragrant paper, the paper will get stuck to the filter frame. I had done this kind of service twice, never had happened before.

Actual service and technician fine but logistics terrible. Three appointments, I stayed home from work, canceled at the last minute and rescheduled. Someone was sick I get it but the third time maybe cancel someone else. Person at the scheduling center was curt and unhelpful.

We called sears to fix the door on the stove The phone call confirming that technician Is on the way was two hours before he came. The work was done quickly and professional. the issue was with price. When we called sears we were told that service call is $125 that would go toward the price of service. the technical told that his work cost $51 and charged us $$176 + tax. We asked why he added $51 if it should be part of $125. I believe there is miss leading by customer service or overcharge by technician.

The repairman was punctual and very good. My issue is with the Sears service company itself. I have had issues with my fridge leaking because of little holes or cracks in the tube that feeds the water dispenser and Ice maker. I told them the issue and they know the model. When the repairman came he said he would have to order the replacement tubing??? Why wouldn’t they have equipped him properly before coming out… it was a 3 week wait for the appointment as is! Luckily I happened to have some tubing on hand from previous leaks that we fixed ourselves and there was enough of it firm him to complete the job. If I hadn’t this job would not have been completed today. Ridiculous. Plus the charge was 400, even though when I was called I was told $162. Very unhappy about that. I would have been ok with the $162, but $400 is way out of line.

Sears avoids fixing big items

It took him ten minutes to do A/C maintenance check for the upcoming season. He did not clean the outtake filter until I asked him to. He said he was allergic to cats. My former company check the compressor inside and hoses which this guy did not. I would not use Sears again. He also quoted me the no discounted price saying it might be past the date? It’s only April. He did check and gave me the discounted price.

The online scheduler asked for my dryers make and model “in order to have appropriate parts”. My dryer is an older Maytag that basically only needs a pulley, a belt, a roller or a heating element. My heating element was fine, but the technician said the other three parts needed to be replaced. He didn’t have any of the three parts with him. Each of the parts I needed cost about $40 each. His estimate to replace them was higher than buying a brand new dryer. I understand that they need to up charge a little for parts and add labor but the estimate was ridiculous. That being said I need a working dryer fast. I wanted to take a day or two to decide if I should have them install a new dryer or install the new parts. The technician said if I didn’t sign an agreement for repair on the spot, I would have to pay another fee when they come back to install the new parts. I paid the diagnostic fee and told them I would prefer to work with a company that doesn’t try to take advantage of people. I give two stars because the appointment was easy to schedule and the technician was on time. I will never call Sears again. I should have called my local appliance shop to begin with.