100 Main St Reviews

Service tech was on time, friendly and did the required work His specialty is refrigeration- and the maintenance work was for a washer and dryer- next time they should send a tech that works regularly on washer/dryers . The work done would have more thorough Tech did not repair machine as requested, had notified in advance that start button touch display required replacement. Yes tech did PM but did not repair as requested. Now must schedule 2 no appointment to have repair done which should have been done on the first visit.

This is not a review of the technician and his work, because while the technician was prompt and delivered excellent repair service, THE COST FOR THIS WAS ASTRONOMICAL. We had our front load washer's rubber gasket replaced and had to purchase the parts ($100) separately and then had to pay an extra $180 on top of that for the labor which took about 1 hour possibly 75 minutes. You could do this on your own but it requires taking the top of the washer off and then trying to secure the new gasket to the front with small wire. It seems like a kind of difficult thing to do, which is probably why it took the technician an hour to do it. But it definitely should not have cost $180 for an hour worth of work. We had to get it done and seems like they have you by the neck here, but that shouldn't be a reason to charge a ridiculous amount of money for the service.

Problem unsolved, oven still takes more than 20 minutes to reach temperature. I hope the next visit is more professional that the first one. I am giving two stars instead of one because they have the opportunity of coming back and do the right thing with honesty free of charge. Recepcionists are very kind although.

Refrigerator was fixed, but it took about 3 weeks. The main reason was about 1 week between available appointments. Kind of silly with a refrigerator repair. They also have personnel issues...no-shows, etc.

It took four visits and three months (after discounting one month for Covid 19 delays) to finally get my Stovetop Microwave working and even now I need to call in again because i see they broke another part and mounted it back incorrectly. The servicemen were professional but never had the parts and each time different parts had to be ordered and it took about a month for each set of parts to get shipped in to us. Its unlikely I'll be buying anything from them again because their service is not what it used to be (before their financial troubles) and was the main reason i bought from them in the first place.

Came, tinkered around, told me it was fixed. Ran the dishwasher, same problem exists. Called credit card company to dispute the charge. Called your customer service- they can’t help me for 48 hours.