100 Main St Reviews

Problem unsolved, oven still takes more than 20 minutes to reach temperature. I hope the next visit is more professional that the first one. I am giving two stars instead of one because they have the opportunity of coming back and do the right thing with honesty free of charge. Recepcionists are very kind although.

Refrigerator was fixed, but it took about 3 weeks. The main reason was about 1 week between available appointments. Kind of silly with a refrigerator repair. They also have personnel issues...no-shows, etc.

It took four visits and three months (after discounting one month for Covid 19 delays) to finally get my Stovetop Microwave working and even now I need to call in again because i see they broke another part and mounted it back incorrectly. The servicemen were professional but never had the parts and each time different parts had to be ordered and it took about a month for each set of parts to get shipped in to us. Its unlikely I'll be buying anything from them again because their service is not what it used to be (before their financial troubles) and was the main reason i bought from them in the first place.

Came, tinkered around, told me it was fixed. Ran the dishwasher, same problem exists. Called credit card company to dispute the charge. Called your customer service- they can’t help me for 48 hours.

Poor service on my Navien boiler . Did a quick review of my boiler, said it was an issue he couldn’t resolve and left me with a bill. I had someone else to come look at the unit and they were able to determine that the issue he said it was is not the issue. Thanks for nothing. Tried to call him and can only get connected to a robot which is not able to answer any question. Useless and waste of time. Left my home freezing an my family wasted valuable time. By the way amazing that you provide a phone number and website in your replies to resolve the issue when you know full well that there is no human to speak to and your automated messages do not provide anyway to resolve any issue.

Complete waste of time. We paid the repairman to show up and refuse to do anything without being paid more money.

First repairman didn’t even open the machine and just ordered parts. Second person told me we needed more parts and that it would cost me more to fix it than to get a new one. Wasted a lot of time on the first guy and the second guy came an hour after the original 4 hour appointment block

DO NOT USE THIS COMPANY! It is all through AI and you can’t get a human being on the phone. There have been 3 visits plus one appointment that was a no show and it still has not been repaired. They came for the diagnostic appointment without the part, despite me providing the AI bot with the model number, error message, and all the details that could be used to assess the problem ahead of time. It spins but doesn’t stay hot so it takes too long to dry. I paid $129. Then I was charged for a part and $299 for the labor to install the part. It took all of 15 minutes for $299 in labor. So far I have spent over $500. The technician was condescending and told me that when he arrived the last heat setting was in Econ so that might be the reason it wasn’t hot. Meanwhile, I had just been drying a delicate blouse (or trying to). I think I know that heat is needed to dry clothes, thank you. He also told me not to use any of the settings like “towels” and instead just use time dry and decide on the heat level I want. Why should I have a fancy dryer if I can’t use the smart settings? The kicker- it still doesn’t work. I had to search for the number to speak with a live person. These folks were very professional and kind but the next time I tried to call this number it had also been changed to AI only. Oe I can’t get in touch with a live person. They sent another technician who told me that I don’t know how to use my dryer and I need to consult with the manual. So in other words, it used to be able to dry a load of towels in one our and now it takes 2.5 hours. I’m not doing anything differently. Yet it’s my fault and there is nothing wrong with my dryer??? I wasted $500+ and my dryer is still broken. DO NOT CALL THIS COMPANY.