100 Main St Reviews

Vincent (this week’s tech) was good on informing us on the current issue (this was a recall appt from last week). Last weeks refrigerator issue was resolved and coincidentally a new issue appeared the afternoon of last weeks visit. Apparently there were parts that were on ordered that I didn’t authorize for a problem that I wasn’t made aware of from the last visit. This better not appear on the card. Service with Sears Protect has been cancelled because of an inexcusable bad experience that had nothing to do with Vincent. And because they do no have a live customer service person to speak to - only AI automated “service”. It is impossible to effectively communicate and resolve issues. The automated system also called to confirm an appointment that occurred in the past. Trust is lost. Overall, it’s very messy

Technician diagnosed the issue and said it needed parts which we would order. However, my order is closed and there is no mention of any parts ordered. Had to recall the cus service and get another technician, who i think we do the same thing. THis has set me back another 2 days.. and god knows how many more days if the parts have to be back-ordered

Did not solve the problem. Came after 5:00 pm. Very expensive price ... better to buy new refrigerator. (In the same time everybody is talking "to save the planet", to reuse, to reduce garbage, ...).

I am still in shock over this gross misrepresentation, over charging and in many ways fraudulent contract advertising. Never in all my life have I felt so mistreated and underserved. The monthly payment of $79 is an overpriced TRAP!!! First Encounter On Contract: Our 5 year old Sears Kenmore washing machine was broken. It took 4 months, 3 service techs, 4 separate visits, 2 parts orders and a fees in excess of $600. We could have bought a NEW washer and not have been made to wait 4 months to do laundry in our own house!! Second Encounter: Our Sears Oven ceased to function and the tech who came out said I can't read the model # and there is nothing I can do while I was then charged $200 for a 5 minute NO SERVICE visit! I called numerous times and emailed no less than three times requesting assistance. NO CALL BACKS or EMAIL RESPONSES received over the four months. I notified them immediately after the NO SERVICE visit that I am officially cancelling my contract and they are still charging me $81 per month like animals every month. This home appliance repair service is a disgusting waste of money and I am writing this to let the general public know that it is NOT a reputable or in anyway honorable company. At present they have still not cancelled my contract or even once reached back out to resolve my issues!!! I do NOT recommend their services and want nobody else to have to endure the stress, headaches, overbilling and horrible entrapment via the misleading advertising. I am now aware that there are many other, lower cost better service, home appliance repair services out there. Unfortunately, I will have to take them to court and must suffer paying these criminals for the remainder of the 1 year contract. This has been and continues to be a REAL NIGHTMARE!!! STAY AWAY FROM THESE EXTORTION EXPERTS!

Received no communication that the scheduled appointment would be rescheduled to next day. Will never use sears again. Their customer service department offered no assistance and when asked to speak to supervisor, was told there were non.

Unfortunately, no repair was done though I was told repair and diagnosis were included in the fee. Also the service person made a fuss about a lack of parking on my block as if this is something I could address. Turns out there were indeed spots half a block away. All in all, it was a poor experience, almost upsetting experience for me and my partner, who spent $140 for a 5 minute diagnosis and no assistance otherwise. I had a lovely conversation with another employee the day before, when we went over the details, checked my notes in the system, and she assured me the fee included diagnosis and repair. I'm never one to complain but this warrants it, unfortunately.

Problem persists. Same sound. Nothing fixed

Waited all day for a window or 8am-5pm and then at 4:45 the guy cancelled.