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100 Main St Reviews
Read reviews from customers who used our services at 100 Main St
Total reviews
438
Average Rating
4.2/5
Judy T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1730192411231
Unfortunately, no repair was done though I was told repair and diagnosis were included in the fee. Also the service person made a fuss about a lack of parking on my block as if this is something I could address. Turns out there were indeed spots half a block away. All in all, it was a poor experience, almost upsetting experience for me and my partner, who spent $140 for a 5 minute diagnosis and no assistance otherwise. I had a lovely conversation with another employee the day before, when we went over the details, checked my notes in the system, and she assured me the fee included diagnosis and repair. I'm never one to complain but this warrants it, unfortunately.
Emily G,
Customer service response - We apologize for the trouble you've faced, Emily. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728801973014
Problem persists. Same sound. Nothing fixed
Jesse J,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1726625477998
Waited all day for a window or 8am-5pm and then at 4:45 the guy cancelled.
Andrew B,
Customer service response - We apologize for the trouble you've faced, Andrew. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724727261807
There was no service; please send a repair person that understands how to fix Mitsubishi mini split units.
Valerie W,
Customer service response - We apologize for the trouble you've faced, Valerie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724565923095
Put a bandaid on a real problem. My family waited 5 days for appointment now what….
Rock H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474468742
Unfortunately the AC unit stopped working only a few hours after the repair.
Keenan L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719141741596
Where do I start... After your tech presented on 6.6.24, I immediately contacted you to advise my dryer was not fixed. My next appt scheduled for 6.11.24 (today). After 5 confirmation text messages, and two confirmation calls today, no service tech presented. I have now missed two days of work and my issue had still not been resolved. Your rating review request addressed as S. Phillips, clearly not me. Horrible experience. JUST HORRIBLE!
Alex O,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718153654594
He was rude and uncommunicative. He had a bad attitude as far as I’m concerned.
Frank S,
Customer service response - Thank you for taking the time to bring this to our attention, Frank. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1718153890235
Technicians were very nice…..each of them for the 6 appointments it took for the machine to be ‘fixed’. The automated system and the ‘estimated time’ were both useless and completely unreliable! I lost substantial work hours waiting and responding to the changing estimations and never once received a simple call of acknowledgement from an administrator. It’s a joke! I have officially had a HORRENDOUS experience working with Sears. The BEST part….the machine still doesn’t work. Guess I’m in for another 6 appointments. Is anyone going to call me now? A joke! NIGHTMARE!
Kristen B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706171536212
