100 Main St Reviews

There was no service; please send a repair person that understands how to fix Mitsubishi mini split units.

Put a bandaid on a real problem. My family waited 5 days for appointment now what….

Unfortunately the AC unit stopped working only a few hours after the repair.

Where do I start... After your tech presented on 6.6.24, I immediately contacted you to advise my dryer was not fixed. My next appt scheduled for 6.11.24 (today). After 5 confirmation text messages, and two confirmation calls today, no service tech presented. I have now missed two days of work and my issue had still not been resolved. Your rating review request addressed as S. Phillips, clearly not me. Horrible experience. JUST HORRIBLE!

He was rude and uncommunicative. He had a bad attitude as far as I’m concerned.

Technicians were very nice…..each of them for the 6 appointments it took for the machine to be ‘fixed’. The automated system and the ‘estimated time’ were both useless and completely unreliable! I lost substantial work hours waiting and responding to the changing estimations and never once received a simple call of acknowledgement from an administrator. It’s a joke! I have officially had a HORRENDOUS experience working with Sears. The BEST part….the machine still doesn’t work. Guess I’m in for another 6 appointments. Is anyone going to call me now? A joke! NIGHTMARE!

gentleman was very nice but didn't fix the problem and my washing machine is still not working and now a pool of water is sitting inside of it with my clothes sitting in that getting ruined as we speak! i'm not happy at all. and I was told I have to wait till Saturday for another tech to come out!

Finally after 6 visits my D/W may be repaired. Of course it was fixed one time prior for 2 weeks. And then failed again.Technicians were fine. Protection agreement was worth nothing, after paying hundreds of dollars for it.Agreement states after 4 tries if appliance is still not repaired Sears will replace. Did not happen. Sears has lost me as a customer. Their once reliable reputation has waned. In fact I just purchased a new washing machine and microwave which normally would have been purchased from Sears, but never again. And, even though I was very clearly unhappy, I was never connected by Sears management. Signed- a very unhappy, very disillusioned former customer.

First off, trying to get someone on the phone to set up the repair appointment takes much too long; then to complete the appointment set-up on top of the wait time for someone to come on the line has taken me, and did take, for this appointment, 55 minutes. That is unacceptable. The appointment was set for a Thursday. Morning hours. I got a call several days before the appointment date to tell me the repair man would be sick that Thursday and they had to reschedule that appointment. I wondered how, 3 business days prior to Thursday, they knew the repair man would be sick?( He did show up on the new rescheduled date and had not been hospitalized or been extremely ill.) This new HVAC system (I bought & had Sears install 3 of them @ $10,000.00 each) has caused me trouble within the first year. One unit stopped working twice already; the blower in that unit stopped working; the coils got too dirty and caused it to shut down. The serviceman who came to "service" the 3 units at the start of the A/C season, according to the tech who fixed the unit that stopped, advised me that the serviceman never cleaned the A/C coils. All in all, I could not be less happy with my entire experience with Sears. The words Customer Service do not seem to be in their vocabulary and what service they do provide is far from good. I am beyond disappointed. Buyer beware.