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100 Main St Reviews
Read reviews from customers who used our services at 100 Main St
Total reviews
438
Average Rating
4.2/5
I had a terrible experience. The repairman came the first time and said that my washer pump was clogged. After fixing the issue he tested the washer on a 5 minute cycle and all seemed to work fine. The very first wash we ran after that the washer was much worse and had a burning smell and wouldn't stop squeaking. It has never done this before. Sears wasn't able to get the repairman back to my house for a full week. At the follow up appointment the same repairman was rude to my wife, he wouldn't even test the washer after watching a video we recorded of it not working. He wrote us an $1100 estimate and tried to charge us again for an estimate. This why I will be using a local company next time around that prioritizes customer service.
Brian J,
Customer service response - Hello Brian, Thanks for your feedback and the time taken to share it. Thanks for your patience with this repair. We apologize for any issues you encountered. We would like to earn back your business. If you would like for us to look further into your situation, please email your name, address, and telephone# repair was created under to: [email protected] and someone will reach out to you.
Sears Home Services on 1513252800000
Pandya F,
Customer service response - Oh no! We work hard for 5 star ratings. We appreciate your business and would love to know how we may do better. Thank you for choosing Sears!^KL
Sears Home Services on 1513252800000
bought this appliance and it has never worked - five years of hell and many appointments with ridiculous reasons why it doesn't work. Was told I would hear from them in 48 hours. That was 10/27 - still waiting - when do I get my range replaced? It's November 6th!
Paulette D,
Customer service response - Hi Paulette! We hate to see that you are still without a working unit and would love to look into this for you. If you would please email the name, address, and phone number associated with the order to [email protected] we can see how we can help out. We appreciate your business and look forward to assisting you.
Sears Home Services on 1513252800000
Janet C,
Customer service response - We strive for 5 stars and hope that next time we will provide excellent service for you! Thanks for taking the time to rate our service and thank you for choosing Sears!^KL
Sears Home Services on 1513252800000
Worse service repair ever, job not done Bad attitude from repair Company work for sears and they care less
wada S,
I had a minor leak and after the technician replaced 2 parts, he made the situation much worse. I now have a puddle forming in front of the dishwasher every time I run it. He was more interested in being able to use my bathroom that fixing my dishwasher problem.
Helen H,
Customer service response - Hello Helen, Thank you for taking the time to submit a review. In order to better to assist you please send an email to [email protected] including your Name, Number and Address associated with your account. Thank you for your time. ^CS
Sears Home Services on 1513252800000
Had a Kenmore Elite dryer for 9 years (which isn't that long). It stopped working and it took 3 weeks for someone to come out and tell me the part doesn't exist anymore so I'm out of luck (the tech was a nice guy at least). I bought a competitor's dryer and I will NEVER do business with Sears ever again!!!!!
Todd G,
Customer service response - We are pleased to hear you had good service. Thank you for taking the time to let us know how we did. We will look to improve upon what you mentioned. Thank you for choosing Sears! ^OC
Sears Home Services on 1544788800000
bill P,
Customer service response - Thank you for taking the time to let us know about your recent service visit. We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We value your feedback and will be forwarding it on to the proper channels for future improvements. We appreciate your business and hope to assist you in the future
Sears Home Services on 1544788800000
The technician revealed by phone before the scheduled appointment that the particular problem with my refrigerator could not be corrected. Several earlier attempts over 3 years (the problem only occurs during summer) were not effective either. My refrigerator runs constantly, on the highest setting, but drips condensation continuously from the ceiling. I demanded that the appliance be replaced, but was told that multiple repairs must be made within a six month period. Since my problem only last 2-3 months, the warranty/contract does not apply. BEWARE!
Claire H,
Customer service response - Hi Claire! Thank you for taking the time to let us know about your recent experience. We would love to take a look and see how we may help get things moving in the right direction for you. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out. We apologize for this inconvenience and look forward to assisting you with this matter
Sears Home Services on 1544788800000
After being charged more than was first described to me by phone and not repairing the original problem....I will not be using Sears Repair service again and will think twice before using my Sears CC!
Nathan G,
