100 Main St Reviews

The technician, Freddie was GREAT, considering he had to clean up the diagnostic mess left by Kevin, who did not order the part and did not communicate with the home office. The biggest problem is calling into the Main Service number, which is outsourced to the Phillipines, where everyone is very nice, but totally ineffective, uninformed, and unhelpful. This was a 2 week disaster, Sears should be ashamed!

The leak was NOT fixed. The dishwasher started leaking five minutes after the technician left. We are calling for another appointment & are NOT paying another dime.

Three times I rearranged my scedule to accommodate yours. Three times you sent someone yo fix the dishwasher. three times your technician left me with a dish washer that doesn't work . Five times your customer non-service representatives lied to me over the phone. I don't mean passes on misinformation I mean lied. "the technicisn will be there today." " The technician will be there tonight. " "You can call tomorrow and reschedule your appointment." You took my $500.00. You agreed to fix the dishwasher. Noe you have my money so you don't care about how horribly you treat your customers. Apparently you think we won't ever purchase anything again so you loose nothing by completely alienating us. Keep it up. No one will morn the demise of your company.

I am very disappointed with my experience with this service. The technician never submitted my payment and now I am receiving collection notices from this company. It is unbelievable that I am going through such an ridiculous situation. When I called in to complain, they were unresponsive and they did not seem fazed as if this happens all of the time.

Horrible. They said the insulation stripping on the dishwasher door and other items are not covered in the appliance warranty. I will not buy a warranty from them again. No wonder they are going out of business

This guy came to repair the HEAT and he didn't know anything... Wasted time!!

Service is poor! Avoid! Do not pay for extended warranties. Save the money and put it toward the cost of replacing the appliance in the future. I purchased a warranty on our Kenmore refrigerator. A few months ago, which was five years after the purchase, the dispenser of water and ice was getting stuck when pressed, resulting in water or ice pouring onto -- and damaging -- our wood floor. Sears Appliance Repair ended up needing for me to take off of work five different days to be home to wait for a technician in order to fix this. And for all I know it may not even be fixed. The first time I took off of work was for the technician to come and incorrectly diagnose the problem, ordering a replacement part that would take a week to arrive and wouldn't ultimately fix the problem. The second time was for him to come to install the ordered part (an actuator). Sears called me on the day of that second scheduled visit to say that the technician did not come to work that day and we'd have to reschedule. So the third day off from work was for the technician to actually show up this time. He installed the new actuator -- but this only fixed the problem for maybe a day or two. So I had to make yet more calls to them, and take a fourth day off of work. On this fourth day, Sears called to tell me that the technician called in to say he was not working that day, and that essentially I took the day of work for no reason, and with no compensation to me for the inconvenience, or even an explanation as to why the worker did not come to work. So I was stuck having to schedule a fifth day. On the fifth day, the technician did show up. His plan was to take out the brand new actuator and replace it with yet another brand new actuator -- the replacement part that did not fix the problem the last time. I insisted that he not waste his time and mine doing so, since the actuator he put in previously was brand new, and told him that he'd better think of something else to replace or I would demand that Sears replace my now-defective appliance. He scoffed at that statement, saying that Sears's policy is to make three attempts to repair the item before taking any other course of action. At this rate three attempts at repair would require about about 8 days off of work for me. It was then that it became clear to me that Sears Appliance Repair is a sham -- a way to steal money from people. The technician did think of another item to replace that might fix the problem: the spring inside the water/ice dispenser. Why he didn't think of this on Day 1, I don't know. It has now been four days since this repair -- done, as you will recall, on my fifth day home waiting for this shoddy service -- and so far the dispenser is working fine. But for this to drag on for over two months, five visits, countless calls to (and received from) Sears, and much aggravation, it would have been much more cost-effective for me to simply buy a replacement refrigerator, especially when you factor in the cost of the warranty and all of my time lost. Ironically, a different unit at Sears called me during these months of servicing misery to invite me to pay over $300 to extend my warranty for one year. Hah! What a scam. I will never again pay Sears for any extended warranties, now that I know how many scheduled visits it takes to get a repair completed.

Unlike a previous experience, my recent attempt to have my refrigerator repaired was chaos. Crazy computer generated "fantasy" appointments, wrong problem diagnosis, purchase of an expensive and unneeded part, paying for labor never performed. Several calls to try to rectify the situation with no follow-up on their part. Awful!

Despite telling us the repair would be done between and 8 am and noon, we received a call the morning of the appointment that they would come between 2 and 5 pm. Ruined the whole day, made an out of town trip take 5 instead of 3 hours. Repairman said despite what Sears says, they never promise a time. A bad experience. Never getting another appliance or warranty from Sears!