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100 Main St Reviews
Read reviews from customers who used our services at 100 Main St
Total reviews
438
Average Rating
4.2/5
My dishwasher broke and is under a Protection Plan. The technician who check the dishwasher was courteous and knowledgeable. But, may be his fault or not, did not consider the protection plan, so he had to charge me - almost as much as I paid for the protection plan. May be not his fault, but Sears says the service and Protection Plan I have been sold are not connected. In fact, they now have to come back again and start from scratch.
Andres R,
Customer service response - Andres , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
My freezer went down on Sunday. I was scheduled for a reapir on Thursday between the 8 and 12, it miraculously became 2 to 6. No repairman showed. Called Sears, they said they'd get on it. Called again was given number of contractor, why do I have to do work? Called no answer. Warranty seems useless. Customer service horrible.
Guillermo B,
Customer service response - Thank you for taking the time to bring this to our attention, Guillermo. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please message the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1671019200000
Had to wait 3 weeks for my washing machine repair. Had a window set between 10:00 and 2:00. I had to take a day off from work so I also scheduled a dr appointment at 3:00. They sent numerous texts reminding me of date and time. When the day finally arrived I received a call from the technician saying he would be there at 2:50. I had to cancel the appointment and booked the service with a different company. Only had to wait 3 days for fast, reliable service.
Donna G,
Customer service response - Dear Donna, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1671019200000
Water heater. They don’t do anything. Stay away.
K K,
Customer service response - K K, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1676376000000
On May 8, a technician came to check a washing machine, he ordered parts charged me $467.83 after he left; turn on the machine was working . Tried to cancel the order did everything, still have not happened. On top of that, I received parts for the washer in a big box. I can't get anyone in the phone I don't know where to return these parts I'd like to have my money back.
Cecilia L,
I booked an appointment for an urgent leak with my refrigerator 3 weeks in advance. I was able to piece together a temporary solution for the leak during that 3 week period. The window for the appointment was 8 am - 5 pm, which already was inconvenient. The day of the appointment, I was informed that the technician couldn't even make it until after 6 pm, outside of my availability. I called multiple times to escalate the request, and my appointment kept getting pushed back, instead of pulled forward. I was forced to reschedule the appointment, and was told that the next earliest availability was 2 weeks out. I ended up having to cancel the appointment completely and book a brand new appointment with a different company. DO NOT use Sears Home Services for appliance repairs. If I could give 0 stars, I would.
Louis V,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692014400000
Didn't show up - twice in a row! Scheduling app was awful. No method to speak to a live person, confirm the appointment, or ask any questions.
John M,
Customer service response - Dear JohnWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on 1697284800000
