2660 Hylan Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marie R
The best repairman!
Customer service response - Thank you for your kind words! We're thrilled to hear you had a great experience.
Sears Home Services on August 06, 2024
edward M
Tech was great but Sears sucks after 40 years of buying sears no more was told 10 year warranty on compressor and then told 1 year? $1175 to fix compressor??? Do not buy from Sears . Go to home depot or lowes! The sears we knew is gone!
Customer service response - We're sorry for the confusion and frustration with the warranty and the cost of repairs. Thank you for sharing your experience, as it helps us to improve.
Sears Home Services on July 30, 2024
Albert A
Ethan was very professional and polite, he explained what he was doing,and worked very clean.
Customer service response - Thank where you for taking the time to recognize Ethan's professionalism and cleanliness. We're glad to hear you were satisfied with the service provided!
Sears Home Services on July 25, 2024
Peggy P
Thomas was great and knew the issue right away as I shared the problem ahead of time. He had the part on hand. His performance is a 5. However, I am still in shock with the price. The part was #38.00, the labor $299.00 and a $50.00 cleaning fee. Personally, I think the cleaning should have been part of the service. Next time I will shop around but will not take it out on Thomas.
Customer service response - Thank you for acknowledging Thomas's expertise and efficient service. We understand your concerns about pricing and will take your feedback into consideration for future service improvements.
Sears Home Services on July 22, 2024
Felicia D
Tom, the technician is very professional, knowledgeable, courteous and respectful. The office recording, on the other hand needs revamping!It NEVER RECOGNIZES ANY OF MY PHONE NUMBERS that I have supplied a number of times!!
Customer service response - Thank you for your kind words about Tom and for bringing the issue with our office recording to our attention. We are committed to improving this aspect to better serve you.
Sears Home Services on July 19, 2024
Paul C
The technician was right on target. However the scheduling department was a disaster. It took them 10 attempts to properly schedule my repair. Again I say the repair was spot on. 1 800 4my home was horrendous.
Customer service response - Thank you for highlighting the excellence of our technician's repair work while sharing your challenges with scheduling. We sincerely apologize for the inconvenience and are addressing the issue with our scheduling department.
Sears Home Services on July 17, 2024
Alphonse A
Customer service response - Thank you so much for the fantastic 5-star rating, Alphonse! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 17, 2024
Ariel R
Let be known that the 62 yrs old service technician; (sorry for not remembering his name) that came out to follow up and finish the job was a complete professional. He went above and beyond and repaired my refrigerator
Customer service response - Thank you for recognizing the dedication and professionalism of our technician. We're thrilled he exceeded your expectations and successfully repaired your refrigerator.
Sears Home Services on July 15, 2024
Chandrakant E
Good honest soft spoken A+++
Customer service response - Thank you for your positive review and kind words about our service. We're thrilled to receive an A+++ rating from you!
Sears Home Services on July 07, 2024
Ella G
Customer service response - Thank you so much for the fantastic 5-star rating, Ella! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on July 07, 2024
