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635 Dutchess Turnpike Reviews
Read reviews from customers who used our services at 635 Dutchess Turnpike
Total reviews
148
Average Rating
4.5/5
Shantel P,
hugh J,
Customer service response - A big thank you, hugh, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1707174376907
The technician was great! Showed up on time; was very courteous and pleasant ... did his best to fix the dryer.
Phil B,
Customer service response - Thank you for your kind words, Phil! We're happy to hear that our technician was punctual, courteous, and did his best to fix your dryer.
Sears Home Services on 1773275213959
The technician, Phillip, arrived on time, called first, did an excellent job looking over the refrigerator. The remainder of this post has to do with their scheduling, not the technician. If Sears had a 100% better method of scheduling service, I would consider signing up for another maintenance agreement. I have had one consistently since 2012 when I bought the refrigerator but now they hide behind AI making it almost impossible to talk to a person. Also, for my original appointment, I got about 15 reminders, had to confirm and reconfirm the appointment and then found out at noon of the appointment day, when I had cleared my whole calendar for their 8-5 appointment, that it was cancelled. I received NO reminders for today's appointment. Even the cancellation was from an AI robot.
Lou N,
Customer service response - Thank you for your feedback, Lou! We're happy to hear Phillip provided excellent service, and we appreciate your input on scheduling improvements.
Sears Home Services on 1754440282058
Very well done
Barbra O,
Customer service response - Thank you for your feedback, Barbra! We're happy to hear you were satisfied with our service.
Sears Home Services on 1754008046881
Darius was wonderful. Very professional. The only negative in my experience was with the scheduling of the appointment. I was given a wide window of time for my service. I was told between 8:00 am and 5:00 PM. It was totally inconvenient. Better to break the service times into at least 8:00 am to 12:00 noon and 12:00 noon until 5:00 PM.
Donna D,
Customer service response - Thank you for your feedback, Donna! We're happy to hear Darius provided professional service, and we appreciate your suggestion regarding scheduling improvements.
Sears Home Services on 1746398412277
Lorraine C,
Bring back window time. Had to wait all day
Pam G,
John was on time and professional. Unfortunately I thought I was paying for someone to set up my water softener and get it working again. Rather John told me what I needed to do and then said once I clean it and rid of existing salt, then told me how to do it myself. Not sure that was worth the fee I paid.
Eric D,
Customer service response - We apologize for the misunderstanding regarding the service provided, Eric. Thank you for your feedback, and we're glad John was on time and professional.
Sears Home Services on 1775830854435
He was fine, I asked why theres a film in my dishwasher and he just didnt know or care to find out. That was both techs that came to my house.
patricia G,
Customer service response - We're sorry to hear about the lack of assistance with your dishwasher issue, Patricia. Thank you for your feedback, and we'll work on ensuring our technicians provide more thorough support.
Sears Home Services on 1761532156371
