635 Dutchess Turnpike Reviews

It seems everytime we have this issue with our washer your service people cannot diagnosis it and will always end up coming back. So, we are now at the point of waiting for the problem to continue reoccurring and then go through the process and payment all over again. Just a note: this is the third time we have gone thru this.

John came on time with a pleasant personality and replaced the parts that I have had delivered to me three weeks ago without any problems. As for your scheduling service, Sears Repair scheduling department SUCKS. I should not have waited so long to get a technician to replace parts. Sears also sent another technician who was in my home for almost two hours. When he left he suggested I get the technician that ordered the parts to put them in!!!! I will do everything I can to avoid Sears Repair Service only for the fact they make appointments and don't keep them. I waited much too long to get my refrigerator fixed.

One week ago a Sears service technician arrived to fix a faulty washing machine. He spent over four hours trying to repair the machine without success. He replaced one part that didn’t correct the problem and reinstalled the original part. He spoke to his supervisor and said that I had to schedule another appointment. I would think that I should have been given a priority since the problem was unresolved. It now midafternoon and no one has showed up. I agreed to the $149 service fee; but I am still waiting for an estimated repair cost. I had been told that it could cost more than $600 which is about the same price as a new washing machine.

John came and replaced a part in the freezer of my refrigerator. He was not engaging in any conversation about what was to be repaired. I asked him if he was advised or knew what the problem was with the freezer, he said, and I paraphrase, "No, I don't, but then I'm the one that's got to fix it." He didn't offer any information about the freezer, i.e, like if it acts up again, etc. I offered to tell him what went wrong with the freezer and he was totally disinterested. Never asked me what the problem had been. All in all, not a good experience with this repair man. I did not pay for this visit or the part as I am still within the extended 5-year warranty.

Sears repair is now run by AI. It is a miracle if you get a person. It was one of the most frustrating experiences of my life. The only reason I'm giving 2 stars and not one is because my refrigerator was repaired by a real person named John. Pricing was awful too. Find a local repair person!

Ice maker still not working. Please come back to repair it

The refrigerator is still not repaired.

This was expensive for service when no repair could be done because the parts are not available! Technician had all information--model, serial, photo, verbal description. He knew that the appliance was obsolete and parts no longer being manufactured before he came. Should have communicated that to me as a heads up. I was charged for repair when no repair was done. Really poor business practice.

Service technician came out looked at oven and i mean looked did not touch it and told me part i put in was "probably faulty" and he would replace it again for $600 and change. Still had to pay service call of $161 for him doing absolutely nothing. I'd give zero stars if possible.

Stove stopped working just before Thanksgiving. Paid over 600 for the warranty. They came out about 6x. Canceled on me about 4. After hours of my time wasted I decided to just buy a brand new stove with a 5 year warranty from Lowes. One of the worst home services I ever experienced. Still waiting on the refund. Better off buying a brand new stove from the beginning. Stove not even 3 years old.