635 Dutchess Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Charles W
Our experience with the technicians was informative, helpful and friendly. We look forward to continuing our service agreement with Sears.
Customer service response - Thank you for your kind words, Charles! We're delighted to hear that our technicians provided informative, helpful, and friendly service.
Sears Home Services on April 17, 2025
James O
Matthew was friendly and knowledgeable. He took care of our issue quickly and efficiently and shared some valuable information with us.
Customer service response - Thank you for your kind words, James! We're delighted to hear that Matthew provided friendly and knowledgeable service, resolving your issue efficiently.
Sears Home Services on April 14, 2025
Sonia B
The agent was on time and did his job as needed. Much better than my last experience.
Customer service response - Thank you for your kind words, Sonia! We're delighted to hear that our agent was punctual and met your expectations this time.
Sears Home Services on April 13, 2025
Ben W
Technician was professional, thorough, and explained how we can prevent the problem from recurring.
Customer service response - Thank you for your kind words, Ben! We're delighted to hear that our technician provided professional and thorough service with helpful prevention tips.
Sears Home Services on April 09, 2025
John N
Very satisfied with the service
Customer service response - Thank you for your kind words, John! We're delighted to hear that you are very satisfied with the service.
Sears Home Services on April 02, 2025
Sally A
Customer service response - We appreciate the 5-star rating, Sally! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 04, 2025
Tim N
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 01, 2025
Michael J
In the midst of Sears' deep decline, the local technician Matthew has been a measure of what the company used to be before it migrated to AI and Bangladesh. He is a real human being, a gifted technician, a prompt, caring, and valued "neighbor." What a shame Sears is no longer such a company.
Customer service response - Thank you for your kind words, Michael! We're delighted to hear that Matthew provided prompt and caring service, embodying the values you appreciate.
Sears Home Services on January 27, 2025
Anthony
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 26, 2025
sisir M
Technician Robert S was in our home on time as promised by text msg. He was polite, friendly and he did the oven parts installation carefully and successfully. He installed the mother borad. But the other part named Temperature Sensor ( shipped by Amazon) did not work and Robert thought it was of poor quality and useless. So, Robert kept the old Temperature Sensor, hoping it will last for a while. Sears should take note - not to buy the Temperature Sensor from Amazon. I suggest Sears buy it from GE parts supplier.
Customer service response - Thank you for your feedback, Sisir! We're happy to hear that Robert provided timely and careful service. We'll take your suggestion regarding the Temperature Sensor into consideration.
Sears Home Services on January 19, 2025
