635 Dutchess Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
John N
Very satisfied with the service
Customer service response - Thank you for your kind words, John! We're delighted to hear that you are very satisfied with the service.
Sears Home Services on April 02, 2025
Sally A
Customer service response - We appreciate the 5-star rating, Sally! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 04, 2025
Tim N
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 01, 2025
Michael J
In the midst of Sears' deep decline, the local technician Matthew has been a measure of what the company used to be before it migrated to AI and Bangladesh. He is a real human being, a gifted technician, a prompt, caring, and valued "neighbor." What a shame Sears is no longer such a company.
Customer service response - Thank you for your kind words, Michael! We're delighted to hear that Matthew provided prompt and caring service, embodying the values you appreciate.
Sears Home Services on January 27, 2025
Anthony
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on January 26, 2025
sisir M
Technician Robert S was in our home on time as promised by text msg. He was polite, friendly and he did the oven parts installation carefully and successfully. He installed the mother borad. But the other part named Temperature Sensor ( shipped by Amazon) did not work and Robert thought it was of poor quality and useless. So, Robert kept the old Temperature Sensor, hoping it will last for a while. Sears should take note - not to buy the Temperature Sensor from Amazon. I suggest Sears buy it from GE parts supplier.
Customer service response - Thank you for your feedback, Sisir! We're happy to hear that Robert provided timely and careful service. We'll take your suggestion regarding the Temperature Sensor into consideration.
Sears Home Services on January 19, 2025
THOMAS S
GENTLEMAN WAS VERY COURSETY.
Customer service response - Thank you for your kind words, Thomas! We're delighted to hear that our technician provided courteous service.
Sears Home Services on January 13, 2025
Sharon M
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 13, 2025
John D
Outstanding service and follow up. I would recommend Sears service based upon my experience with Robert’s support.
Customer service response - Thank you for your kind words, John! We're delighted to hear that Robert provided outstanding service and follow-up, and we appreciate your recommendation.
Sears Home Services on December 30, 2024
Janet B
Service man Matthew was great. Customer Service is horrible. You cannot speak with a human. It is all computers. You cannot ask questions! I have a balance $$ that I am suppose to receive but I cannot speak with a person. You only speak with a person (cannot speak English ) on your initial call. Very unhappy with customer service
Customer service response - Thank you for your feedback, Janet. We're happy to hear Matthew provided great service, but we're sorry for the frustration with customer service. Please contact us directly so we can assist you further.
Sears Home Services on December 25, 2024
