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635 Dutchess Turnpike Reviews
Read reviews from customers who used our services at 635 Dutchess Turnpike
Total reviews
148
Average Rating
4.5/5
In the midst of Sears' deep decline, the local technician Matthew has been a measure of what the company used to be before it migrated to AI and Bangladesh. He is a real human being, a gifted technician, a prompt, caring, and valued "neighbor." What a shame Sears is no longer such a company.
Michael J,
Customer service response - Thank you for your kind words, Michael! We're delighted to hear that Matthew provided prompt and caring service, embodying the values you appreciate.
Sears Home Services on 1738039590936
Anthony,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1737933668995
Technician Robert S was in our home on time as promised by text msg. He was polite, friendly and he did the oven parts installation carefully and successfully. He installed the mother borad. But the other part named Temperature Sensor ( shipped by Amazon) did not work and Robert thought it was of poor quality and useless. So, Robert kept the old Temperature Sensor, hoping it will last for a while. Sears should take note - not to buy the Temperature Sensor from Amazon. I suggest Sears buy it from GE parts supplier.
sisir M,
Customer service response - Thank you for your feedback, Sisir! We're happy to hear that Robert provided timely and careful service. We'll take your suggestion regarding the Temperature Sensor into consideration.
Sears Home Services on 1737349830111
GENTLEMAN WAS VERY COURSETY.
THOMAS S,
Customer service response - Thank you for your kind words, Thomas! We're delighted to hear that our technician provided courteous service.
Sears Home Services on 1736824025250
Sharon M,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1736823724085
Outstanding service and follow up. I would recommend Sears service based upon my experience with Robert’s support.
John D,
Customer service response - Thank you for your kind words, John! We're delighted to hear that Robert provided outstanding service and follow-up, and we appreciate your recommendation.
Sears Home Services on 1735622987313
Service man Matthew was great. Customer Service is horrible. You cannot speak with a human. It is all computers. You cannot ask questions! I have a balance $$ that I am suppose to receive but I cannot speak with a person. You only speak with a person (cannot speak English ) on your initial call. Very unhappy with customer service
Janet B,
Customer service response - Thank you for your feedback, Janet. We're happy to hear Matthew provided great service, but we're sorry for the frustration with customer service. Please contact us directly so we can assist you further.
Sears Home Services on 1735177150696
Ewa D,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1733909127629
Excellent work. Knowledgeable technician. Explained thoroughly what happened and what he needed to do to fix the issue.
Lawrence I,
Customer service response - Thank you for your kind words, Lawrence! We're delighted to hear that our technician provided excellent service and thorough explanations.
Sears Home Services on 1733806368383
Grace R,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1732603835560
