57 Centre Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kitchen V
Super efficient guy, over scheduled but probably because he’s good.
Flo M
Repairman excellant. three parts have arrived. Please schedule sooner than Dec. 5th. I am 89 years old and need my washing sooner than Dec. 5th. Thank you. Flo Meiler
carol M
Dave S
Shelley S
Tony was very professional and gave me tips for keeping my washing machine running well for, hopefully, a long time.
Catherine J
Our technician, Roger is excellent!! Professional, knowledgeable, courteous and prompt.
Customer service response - Thank you for your review! We're glad to hear that you had a positive experience with our technician Roger. We appreciate your feedback!
Sears Home Services on January 16, 2024
Bill G
Only negative is the oil stains his truck left on the driveway
Sarah G
Roger was a friendly guy, but he did not repair our machine. When he arrived, the machine worked on one cycle, but somehow he turned off that cycle. Then he pitched buying a much less expense dishwasher and insuring it with the Sears $75/month insurance. It was a pretty long sales pitch for the insurance, in lieu of an actual repair. He said the needed part was no longer available. After he left, my husband was able to order the part from the Bosch website. Honestly, even one star is too much. We felt boondoggled. UPDATE: The service posted a response with two ways of contacting them to made good on their failure, but neither of the forms of contact worked. There is no apparent way to speak with a human being. And no obvious place they are located. Beware of their pitch to buy appliance insurance—that seems to be their main objective.
Customer service response - We apologize for the trouble you've faced, Sarah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 21, 2024