57 Centre Dr Reviews

Roger was very helpful. He was frustrated as was I but finally got all the drawers so they are working

Couldn't do repair but was well versed in information about product and what to look for

Very courteous, friendly attitude and professional is how I would describe Roger, the technician who repaired my dishwasher. He also informed me of additional wear occurring with certain parts in the dishwasher and the fact that due to the units age those parts will not be available in the future. So it is time to consider replacement. I am grateful for my warrantee policy which covered for this repair.

Roger Imhoff was a top flight technician very cordial and very knowledgeable about his abilities. He is an asset to your team!!

Very prompt and friendly. Checked to see what problem was and discussed it.

My experience with Sears Home Repair and my technician, Roger. Sears did a good job of keeping me up to date on his ETA through their website and text messages, the parts needed for the repair were shipped to me before he arrived, and he did a good and thorough job on the repair.

Fixed my washer quickly

Randy and his trainee assistant Scott arrived at about 5:30 pm - outside the projected window, though through no fault of theirs. They’re overworked and overbooked. Period. They were quick, friendly, courteous, clean, and they exuded competence.

I gave this repairman a five. Super great service and very pleasant!

In the unknown of stuff Like refrigerator repair, I am basically left to trust google, but that is how I found Randy and the Sears fixer team. They scheduled the appt fast, let me know when they were coming (touched base with me in am, with estimated time, and then he texted he was on his way. Fixed my fridge and was really nice, easy going and professional. I would highly recommend Randy and his team.

Repair of Kitchen Aid Range

Service man was excellent! Very professional. Identified the problem and fixed it pretty quickly. Took several weeks from the time service was requested to the date when a service appointment was available. Service man explained that they were very short staffed and have had difficulty hiring staff.

Very thorough and reliable

Roger, took his time and watched and listened to the washer before Attempting a repair, which was totally awesome. I appreciated that he didn’t just rush through and try to get the job done to go to the next job. That showed he really cared. Thank you

Jeff was courteous and professional. He answered any questions we had.

We received 5 star service from Roger I.; he was professional, knowledgeable, and efficient. HOWEVER, getting a hold of Sears Home Services customer service is another story; if I could give THEM less than 1 star, I would! They are not U.S. based and the lady I spoke with was very hard to understand; they give you a timeframe of 8 a.m. to 5 p.m. as the time the technician will arrive (because we all have nothing better to do than sit around at home waiting all day); the ETA on the scheduled appointment date first said one time, then an hour later, but it was about 1 1/2 hours after that time that the technician showed up; and you cannot select an option to speak to a representative or someone local.

Made an appointment over the weekend and they were here at 9am the next business day. My problem was temporarily solved, and I will be going back to them when I inevitably need their services in the future!

Tom is always helpful and efficient.

Tom is very knowledgeable and helpful.

Tom, our Service Technician Expert, from Sears Home Services does an exceptional job in supporting us and doing our annual maintenance appliance check! He goes above and beyond to help us understand our appliances and keep them working and extending their longevity. He provides many tips on what to do and not to do to keep them working and running well! Great Job Tom! Thanks for being our Service Expert!!