770 Broadway Reviews

BE WARNED! Made an appointment to repair an oven. It was last Tuesday between 8am and 5pm (great window, could you be more vague) so took I a day off work. No call, no show and eventually get a text saying I wasn’t home. Front door open all day, no one showed up. Total bs. Rescheduled for today, took off work again and with out notice sears cancels and the only reason I found out is because I called. Completely unreliable and unorganized. 10 percent of the repair if I reschedule for a THIRD time is unacceptable. I have no faith that the work would even be done correctly or professionally if they can’t even keep an appointment. Apologies and coupons are not going to fix my oven. GO ELSEWHERE

Repair has been cancelled four times. The last time, I received a form that said the repair had been completed and showed a squiggle that was supposedly my signature. This is a doorman building. No one has showed up as confirmed by the building management. Scam.

The tech, who came to the house was extremely bad, just cursing and cursing no stop.

Trying to reach the person that fix machine and no response job incomplete

I was charged more than the quote. I tried reaching out to the company and only got an Juilie an AI who could not help me. Find another company fir you service need.

I have been trying to get my dishwasher, oven and refrigerator serviced for the past 6 months. And they keep canceling my appointment yet they bill my credit card every month. Sears is a total hand job. I had this warranty for over 10 years. I will be reporting them to the BBB and contacting by state attorney general in Albany. If any one wants to jump on a class action lawsuit.

Very unreliable. Missed 2 appointments in a row so I finally had to cancel and use someone else.

I have an open case since June 2024 with my Bosch dryer, which is under Protection agreement. It was determined that the drum needed to be replaced. I waited for months to be told that they could not locate the drum , after a couple of months the drum was delivered, 6 different appointments scheduled. to install it Technician never showed up when I called I was told that the machine was going to be replaced and for me to wait seven days and if I didn’t hear from anyone, I should call back. I’m at that stage now! Sears can and should do better. I’m still waiting.with this to be resolved.

I am sorry to say that the service was not good. There was several service cancellations and my washer is still not fixed.

He didn’t have to do anything,