770 Broadway Reviews

BEWARE — The technician sent to our home by Sears was unethical - he asked us twice if we could pay by cash/cash App. When we told him we didn’t have cash or cash App he then said HE couldn’t do the repair because he couldn’t touch our hose. Note: The service request submitted to Sears was to replace a drain hose. We had to pay the Sears fee in order to get this crooked unethical person out of our home. I have called Sears twice and emailed them to discuss this horrible experience/service (and have requested a refund since I did Not refuse service the technician refused to do the work) but I have gotten no assistance from customer service or response from the billing dept.

If I could give 0 stars I would. He was in and out of my grandmothers home within 5 minutes. He quickly looked at the 1992 refrigerator and immediately said "There's no serial #, no model #, I can't fix it and it's not covered under your warranty!" He left, just like that. Here is the kicker, he didn't even pull the refrigerator out from the wall. If He did that, he would have seen the needed information. This SUBPAR service is UNACCEPTABLE and a disgrace to a historical company.

On 06/27/24 I had an A&E factory service van driver curse out my 70 year old mother while we were in bumper to bumper traffic in Manhattan N.Y. tried to call to speak to someone about the incident, but they have made it impossible to get in touch with a complaint dept. The truck # was 36302 they obviously have no worries about psychotic people who work and drive a service van for the company, driver clearly was having a melt down, so becareful about letting mentally ill people in your house to make repairs, the upper management obviously doesn't care about these issues, had to give 1 star to post this review, I give them -5 stars and I definitely wouldn't use them because of this bad experience

Technician was very rude and resolved nothing! Sears failed to resolve the situation that has been on going since 2022 when the first part broke. Please keep in mind I live in our project apartment, so you all know any of you that have been to one of these apartments. The kitchen is super small. Both my mother board and 2 of the compressors of my fridge are broken. They expect me to stay without a fridge for a minimum of 3 weeks. I have to either rent a fridge or take $300 to cover some of the food that was lost! Below are pictures of some of food we lost along with a video of me trying to speak to the technician that came out to my apartment!

AWFUL. When you first call you speak to a local customer service rep, but once they have payment that relationship ends. They will not help you. From then on you’re transferred to a call center overseas. This would be fine but they also cannot help. They only can apologize for their terrible service. The tech was nice enough but it TOOK 6 WEEKS TO FIX A DISHWASHER. They originally shipped the wrong part, plus multiple other shipping delays and scheduling errors. At one point they just didn’t show up. I went on the portal and they moved my appointment 9 days! We were actually laughing at one point bc it was so unbelievable how bad the service is.

Louie is a WONDERFUL and experienced repairman!! Unfortunately, the wrong part was delivered so no repair could be done.

The ice maker still doesn’t work

Worst experience possible! Once the reps in India lie about the service they claim will be provided, You can never speak to them again. No numbers are available to call. The techs are like Uber drivers, independent and don’t work for sears. There is no sears its a scam. No physical locations as they claim when google searching. It’s all a lie. Only recourse is to stop cc payment and hire a legit company. What a joke. Would never hire again!

Technician never showed up I was waiting since 8:00 am to 5:00 pm he “Samuel” took a picture of my building and said “we mis you “ he is a liar 🤥 🤬🤬🤬🤬🤬🤬

Took 2 weeks to book these guys. On the afternoon of my.appointment, after I had already taken off of work and had wasted a whole day at home, they called to tell me they may or may not be coming that day. But that they'd call me back within the hour to let me know. About 3 hours later, I didn't receive a call. I got a text message rebooking me for 2 weeks further out. Fast forward 2 weeks, they finally show up. Without any parts. Then they rebooked me for 3 weeks further out. At that point, I cancelled my service and hired someone else. 7 weeks for a simple washer repair is too much. I blame Samsung as much as I blame these clowns. Only an idiot would continue to hire a company that operates this way. Samsung is that idiot.