Appointment Lookup
802-552-4364
770 Broadway Reviews
Read reviews from customers who used our services at 770 Broadway
Total reviews
146
Average Rating
4.1/5
Technician is professional. Just my appt got pushed back twice. Overall satisfied
YD,
Customer service response - Thank you for your review! We're happy to hear you were satisfied with the technician's professionalism, and we apologize for the appointment delays.
Sears Home Services on 1764555676841
Nilesh P,
Customer service response - Thanks for the great rating, Nilesh! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1746069241101
Service very good. Appointment times are not always met.
Mark G,
Customer service response - Thank you for your feedback, Mark. We're glad you found the service very good and apologize for any inconvenience with appointment times.
Sears Home Services on 1744856226288
We received ETA as 9:15am and he came 11:30am couldn’t fix it. He said we need to make another appointment so he will come back with two people.
Reiko N,
Customer service response - We apologize for the inconvenience with the timing and unresolved issue, Reiko. Thank you for your feedback, and we recommend contacting us directly to arrange the follow-up appointment.
Sears Home Services on 1778459989010
Fredy T,
Customer service response - Hi Fredy, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1773623804272
Please see attached picture below choice home warranty is WATING for sears to take care of repair and finish repair they gave permission and WATING sears should take care of this issue thank you. Now after waiting. 2 days. Finally. Sears says they came. And not true. We skipped to go to work because they said coming and we were home wating and just liying. NEVER CAME. NOW WAIT OTHER 2-3-4 days who knows. This is like a real story book but really true. And 2 weeks still not fixed yet and no one to talk to talk just. Wwww. No response. Shame shame
M G,
Customer service response - We apologize for the inconvenience with the repair process. Thank you for your feedback, and we recommend contacting us directly to address this issue further.
Sears Home Services on 1780018525616
I was disappointed with the service of this company. It is not possible to talk with a human when making an appointment. I have an older machine and was told by the technician that parts to fix a leak are no longer available. I was told I could buy a warranty at a $700+ per year cost and perhaps a part could ultimately be found. If I had been able to speak with someone before, they could have checked if gaskets necessary to repair a leak still exist, saving me the $140 visit. There was nothing wrong with the technician per se but the system is bad.
Joy F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754280697024
This review is not about the repair service since I haven’t had it yet. BUT i called to asked for a service and whoever spoke to me couldn’t shut up!! She kept talking and kept pushing me to buy other services even after i said I’m not interested. Honestly I should have hung up long time ago. She kept talking until last minutes.
Tina F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715821967320
Repairman never showed up, but instead canceled the day of the planned repair. Reason for the cancellation is unknown to me.
Kenneth H,
Customer service response - We apologize for the trouble you've faced, Kenneth. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1782092389676
There’s no way to speak to a human being if anything goes wrong. Service appointments are canceled by Sears services and are constantly cancelled again and again. It 2 months before someone actually called to confirm the appointment. I was also overcharged and the technician didn’t know how to apply the 25% discount code. There is no option to rate zero stars.
Michael S,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778027165165
