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75 Varick St Reviews
Read reviews from customers who used our services at 75 Varick St
Total reviews
281
Average Rating
4.4/5
John Flaim
All good thanks. Job completed need to give 24 hours to see if ice maker works
John F,
Brooklyn, NYTechnician was nice but…
Whole service was about 15 mins. Quick look without opening up my machine. He couldn't tell me much other than may need a new machine in a year. As soon as he left, machine wasn't working again.
Titra N,
New York, NYRefrigerator
The refrigerator is leaking water today
Carlos C,
Jersey City, NJNice technician/ no results though ..
Basically, I'm at a loss for words. My appointment was scheduled Friday and that was a no show. Today, I waited for my service appointment for 2:00. Jacob came and he was very nice. My washer needs a new transmission and agitator that are no longer carried by Sears. I need to find those parts on my own. Still the agitator doesn't work, so nothing was repaired, just assessed. Seems like a total waste of customer's time and money. Odd experience all together.
Ken L,
New York, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1759873417562
Sears service to change light switch on fridge
It took five months to finally get this done and I took a lot of personal days unnecessary. He never showed up and he was very rude nasty and disrespectful. Every time he came.
John D,
New York, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1726145483827
Service
Long time between call and appointment He seems not interested to check anything Did not even check the thermostat if needs cleaning from dust etc
Reda G,
Jersey City, NJCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722719892192
Average Experience
Technician was knowledgeable but very impatient. Before service and during service, he was fixated on the payment.
Anonymous,
Jersey City, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692740803807
Terrible
Went round and round in an automated AI driven phone conversation. When the technician finally came out, he said he didn't have the pot even though he had the model number he said he would be back in a week and never called Wood not pick up his cell phone either.
Prashant P,
Bayonne, NJCustomer service response - Prashant , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782338658036
Refrigerator Repair
The refrigerator was not repaired and is worse after the repair.
Natasha M,
Union City, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436525818
Not Happy
The tech arrived at 2:30, on time. He didn't know what he was doing, he stayed on the phone the entire time with his mentor, i didn't know he was an apprentice until 4 ish. he told me that i needed a compressor which was not the case, time went by and he got off the phone with his mentor and he finally told me that i needed a left side defroster heater and that sears does not carry anymore. He told me to go buy a replacement refrigerator. I Contacted another technician who told me to tell him to use a steamer until i could figure out what my next move would be. He hesitated and called his mentor, the mentor did eventually showed up to the house without the steamer, when i asked him about the steamer he told me it would cost me $409 plus the $129 which is the consultation fee. I told him he was incorrect and red the fee waiver policy. He then told me to just unplug it for 24 hours. Meanwhile, i was able to order the part through another company. With was a very stressful experience. My time is limited, i didn't expect to waist 2 hours with an apprentice who just started this type of job in January 2026. I didn't appreciate the apprentice and his mentor trying to collect the fee for the steamer and the $129.
Yvette T,
Jersey City, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773436506881