2803 Brewerton Rd Reviews

So, I again was scheduled for the repairs to my refrigerator for today between 8 AM and Noon. I just got a call from the service tech stating that he did not have the parts and asked me if I did. Needless to say, my frustration of not getting this refrigerator fixed after waiting over a month and four cancelled appointments boiled over. I have already spoken to my bank about this situation and a claim has been filed with their fraud department. I will be speaking to the sheriff's department about this also. And just a fair warning to everyone. None of these so-called service sites exist. The one in Liverpool is a liquor store. The one in Mattydale is a Dunn Tire store. The service tech even admitted to me that none of these sites that you Google even exist. Everything is done remotely using AI. And when you work tirelessly to speak to a human, you get just the automated system. When I started to do an end around by pressing other options, I finally got an answering service, which is in Southeast Asia. I would advise everyone to stay away from this repair service.

I'm trying to leave a review that is less than one star and I'm not able to. I scheduled two different refrigerator repair appointments, only to receive a text at noon each day that says, "Due to unforeseen circumstances we will not be able to have a technician available today to service your appliance." Absolutely the worst experience in my life with trying to get appliance service. What a dumpster fire of an organization. Shouldn't be in business. I'll be contacting the BBB also. Full disclosure...I've researched everywhere in an effort to speak or communicate with anyone at Sears Home Services in person. They've made it impossible. Just a horrible way to do business.

The wrong replacement part was sent. I was told I’d have to find my part on EBay. This is not what I’d call “as solid as Sears!” I find it odd that the appliance parts store here in Syracuse can order the correct board, but Kenmore can’t sent the right part. The technician was very nice, but not much he could do with the wrong board. So I’m out $129 for a week of waiting for nothing!! I’m not impressed at all.

Misdiagnosed