2803 Brewerton Rd Reviews

Excellent service fast and efficient, job well done.

Technician was great, dealing with company is dreadful. Can't talk to a human, automated service only. Cancelled on me without an explanation. Map for keeping you aware of service arrival doesn't work.

Another issue arrised just past the 30 day warranty. Cheaper overall just to replace dryer since it was already 9 years old.

Paid $399.95 & one hour later the problem still existed with ice forming in the refrigerator compartment. I called and the AI clerk was only capable of scheduling another appointment next week when we are going to be out of town for 2 weeks. Exercise in futility as no live agent or emergency service is available according to AI!!!

Carl was very polite however the next day my dryer would not work again continued to cut off. Had the fix really worked the service would have been good but otherwise it was a waste of money

Eric the tech showed up on time and was friendly and polite. He determined that the problem was the compressor and presented my options. His company iPhone kept telling him that there was a compressor on his truck but there was not. He said that he located a compressor locally and I should pay for it now and he would pick it up prior to installing it. I gave him a check for the amount which he then scanned into his iPhone. There was a problem as the phone would not scan the check. Next he said that I should pay for the labor and miscellaneous other parts and that I could pay for the compressor on the day of installation. I wrote him another check which the phone would not scan. His frustration was high now and he said he was just going to leave so I should pay him the service fee. I gave him a third check which did not scan into his phone. He walked out and the refrigerator is still not fixed. During his visit Eric sat on the floor to steady his arms because he was having trouble reading the phone screen. When my wife asked him for his ID he went to his truck and came back with his it. I asked him to send me a bill for the service call. He left.

I had Sears come out through my American Home Shield (AHS) warranty to look at my washing machine, and the experience was extremely disappointing. The technician showed up already looking for a reason to deny the claim. He insisted that “someone else worked on the machine” simply because a few screws were loosened — which I had done myself while trying to see what was wrong before placing the service request. He used that as an excuse to deny the entire claim to AHS, even though my warranty covers pre-existing issues. It felt like the goal wasn’t to diagnose or fix anything, but to avoid doing the repair altogether.

Terrible experience, was at my house for about 10 mins didnt event turn the washer on and let it run ..Adjusted the feet and left $140